GOTRAX · 15 hours ago
Customer Service Representative - Call Center
Plano, TX
Full-time
Onsite
Entry Level
$16/hr - $18/hr
1+ years expGOTRAX is an electric scooter/bike startup based in Plano, TX. The company is seeking driven individuals for their customer support team to handle client support tickets and provide outstanding customer service. Responsibilities include answering inbound calls, troubleshooting product issues, and meeting departmental goals.
Information TechnologyInternet
No H1B
Responsibilities
Answering and promptly responding to department calls and electronic service inquiries
Reconciling requests and orders throughout multiple company databases
Hitting goals for key metrics in the customer service department
Qualification
Required
High school diploma or GED
Must be 18+
Must be able to pass a background check
Must be able to pass a drug screening
Must have reliable transportation to and from work every day
Must be legally able to be employed in the United States
Ability to interact professionally and respectfully with all clients, employees, and those from external organizations
Must have call center or phone support experience
Must be bilingual (English and Spanish)
Phone Support: 1 year (Required)
Preferred
Spanish
Benefits
Three (3) days Sick PTO, five (5) days' Vacation PTO, and Seven (7) Company paid holidays per year.
Paid Paternity (2 weeks) and Maternity Leave (6 weeks).
Employee Medical/Dental/Vision Insurance (75% company paid, 25% employee paid).
Workers’ Comp Insurance coverage.
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance
Company
GOTRAX
Denver rideables startup
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alex Connelly
Executive Vice President of Sales - CRO
Recent News
Company data provided by crunchbase