Parking Management Company · 15 hours ago
Assistant Account Manager - Cleveland, OH
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
1+ years expParking Management Company (PMC) is a national leader in hospitality-focused parking services. The Assistant Account Manager supports daily operations by ensuring high-quality guest service, assisting with staff management, and overseeing revenue and payroll. This role is essential for maintaining operational efficiency and exceptional guest experiences.
HospitalityLogisticsTourism
Responsibilities
Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed PMC’s guest service standards
Monitor daily interactions to uphold a premium customer experience, fostering a welcoming environment that reflects the highest levels of hospitality
Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures
Take proactive steps to reduce guest claims (such as vehicle damage) and associate injuries through continuous monitoring and training on safety protocols
Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates
Ensure all team members are properly certified, follow company policies, and receive ongoing coaching and development to promote a high-performing team
Ensure all associates consistently uphold PMC’s service standards, maintain a professional, uniformed appearance, and deliver a high-quality guest experience
Support accountability through the administration of progressive discipline, following company policy to address performance or policy violations with fairness, consistency, and proper documentation, under the guidance of the Account Manager
Maintain clear and consistent communication with both associates and client contacts
Anticipate client needs, address operational concerns, and resolve customer service issues proactively and efficiently, ensuring client satisfaction and contract retention
Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts
Follow up on discrepancies with associates and submit accurate reports by established deadlines to maintain payroll accuracy
Assist with account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including the setup and maintenance of proper reporting processes to monitor and safeguard financial performance
Identify and develop high-potential associates by providing ongoing skills training and leadership development to support internal promotions, using PMC’s resources and tools to build a strong, high-performing team
Foster a positive, team-oriented culture that encourages open communication, collaboration, and mutual respect, while reinforcing PMC’s commitment to hospitality and service excellence
Serve as a key contact for urgent operational issues, remaining available for on-call problem-solving to always support the account, ensuring uninterrupted service and immediate response to critical needs
Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs
Attend required staff meetings and complete assigned training modules in a timely manner
Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings
Qualification
Required
High school diploma or general education degree (GED)
A valid driver's license and reliable transportation are required for this role
maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
Candidates must also pass and maintain a clean background check
Deliver exceptional guest service by maintaining a professional and courteous demeanor
actively listening, and anticipating guest needs to provide personalized assistance and thoughtful recommendations
Foster a welcoming and memorable experience through clear, professional communication
Strong Analytical And Problem-Solving Abilities
Must be able to analyze complex revenue and payroll data
identify and correct discrepancies
investigate the root causes of operational inefficiencies
develop effective solutions to improve overall performance and accuracy
Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary
Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety
Preferred
1 year minimum previous supervisory and related customer service/hospitality experience is preferred
management or leadership related training/certifications/business is preferred
Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Company
Parking Management Company
Parking Management Company is a hospitality company that offers valet parking, bellman, and transportation services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Bewley
Chief Financial Officer
Recent News
2024-02-19
Company data provided by crunchbase