Whalar Group · 11 hours ago
Associate Director, Client Services
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$90K/yr - $100K/yr
6+ years expWhalar Group is the leading independent Creator and Social agency, transforming brands into cultural drivers. The Associate Director, Client Services will oversee client relationships and ensure the delivery of flawless campaigns through exemplary client service, while managing the team's operations and mentoring team members.
AdvertisingBrand MarketingCreative AgencyGamingHuman ResourcesMarketing
Responsibilities
Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
Manage the team's day-to-day tasks and operations of campaign delivery, with support from Director
Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
Assist team in creator negotiations (where applicable) with support from Director
Manage all contracting alongside the Business Affairs team and creators/agents
Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc
Support in new business pitches
Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation
Qualification
Required
6+ years agency or brand experience, including team management
Experience working with creators is a must
Have strong detail-oriented communication, organizational and interpersonal skills
Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
Appreciate and understand the value of top quality creativity
Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
Proven track record of successful program delivery and account growth with large customer accounts
Great management skills, a natural leader and motivator of people
Preferred
Experience with a variety of brands is a plus
Benefits
Medical, Dental, Vision
25 days of PTO + Sick days + Winter break
Retirement planning with employer match
Monthly phone/internet reimbursement
Professional development stipend
New joiner's Home office allowance
Up to 16 weeks of paid parental leave
Volunteer days
Identity theft protection & Legal assistance
Company Paid Life & Disability Insurance
Voluntary Life Insurance Policy
Voluntary Hospital and Critical Illness Insurance
Voluntary Pet insurance
Employee Resource Groups
Company
Whalar Group
Whalar Group connects brands with creators for marketing campaigns and community engagement through a creator-focused ecosystem.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Street
Co-CEO
Neil Waller
Co-Founder & Co-CEO
Recent News
Company data provided by crunchbase