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State of Missouri · 9 hours ago

Lead Administrative Support Assistant - 3044004

Jefferson City, MO

Full-time

Onsite

Mid, Senior Level

3+ years exp

The State of Missouri is seeking a Lead Administrative Support Assistant to provide high-level administrative support to the Motor Vehicle Bureau. This senior-level role involves managing complex clerical functions, assisting with customer service inquiries, and coordinating special projects to improve operational efficiency.

AgricultureGovernmentInformation Technology

Responsibilities

Answer and assist or direct telephone calls regarding motor vehicle and marine titling and registration inquiries

Review, assign, track, and assist in resolving constituent transactional issues or complaints

Track and update the status of special projects, process improvements, and bureau-assigned fiscal notes

Assist Bureau Office senior staff with meeting scheduling, minute-taking, and task monitoring

Coordinate the review and update of bureau correspondence and official communications

Create and maintain complex bureau reports on a daily, weekly, and monthly basis

Draft and recommend changes to bureau procedures, forms, and publications

Assist or lead special projects to support organizational goals and improve processes

Revise internal and on-desk procedures to ensure accuracy and compliance

Process applications for motor vehicle and marine craft registrations in accordance with established guidelines

Qualification

Motor Vehicle Bureau knowledgeMicrosoft Office proficiencyClerical experienceProfessional correspondence draftingComputer LiteracyAssertivenessSelf-Directed WorkExceptional Phone EtiquetteStrategic ThinkingEffective WritingAttention to DetailClear Communication

Required

Three to five years of experience in clerical or general office support (substitutions may be allowed)

Knowledge of Motor Vehicle Bureau processes and procedures

Ability to interact professionally with the public via telephone

Proficiency in Microsoft Office products

Ability to research and draft professional correspondence

Benefits

Defined pension plan

Generous amounts of leave and holiday time

Eligibility for health insurance coverage

Company

State of Missouri

Glassdoor3.2

The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.

Founded in 1820

Jefferson City, Missouri, USA

10001+ employees

http://mo.gov

Funding

Current Stage

Late Stage

Leadership Team

Kevin Mccarthy

Chief Technology Officer

Jennifer Tidball

Chief Operating Officer at Missouri Department of Social Services

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