Yoh, A Day & Zimmermann Company · 12 hours ago
Jr. IOC Operator - 1 year Contract - $20.50 hr - Camden, NJ - NO C2C, Not Remote
Camden County, NJ
Contract
Onsite
Entry Level
$20.50/hr - $20.50/hr
1+ years expYoh, A Day & Zimmermann Company is a global staffing organization seeking a Jr. IOC Operator. The primary role involves providing helpdesk support, maintaining application inventory, and collaborating with technology domains to develop solutions while ensuring data privacy and monitoring security systems.
Bookkeeping and PayrollConsultingStaffing Agency
Hiring Manager
William F.
Responsibilities
Maintain application and application interface inventory
Integrate new capabilities into project, product, and program management
Collaborate with technology domains and business functions to develop innovative solutions
Translate business strategy and goals into successful projects
Document problems and resolutions
Provide front-line support via call, chat, or email to employees and contractors
Analyze and evaluate system malfunctions and take corrective action as directed
Escalate malfunctions to Level II or Level III support when necessary
Understand relationships between applications, application architecture, and business processes
Ensure data privacy and governance are considered in every project engagement
Monitor cyber defense systems for anomalous activities
Execute standardized procedures for containment, eradication, and recovery from cyber incidents
Coordinate responses to physical security breaches, emergencies, and unauthorized access incidents
Monitor surveillance systems, control access points, and respond to alarms
Develop and promote solutions that support business requirements and strategies
Ensure uniform enterprise-wide application design standards are maintained
Support leadership in managing customer expectations for project implementation
Provide 24x7 remote support in the Operations Center
Handle incoming calls, chats, and emails from customers
Create tickets in ITSM system and work with customers until resolution, escalating when necessary
Perform basic IT functions including account troubleshooting, software installs, access requests, and hardware troubleshooting
Maintain knowledge database
Escalate deficiencies in technical processes and inform Level II Support
Monitor IT systems including SAP and network infrastructure
Create badges and monitor badge system
Monitor security systems and handle customer threat assessments
Escalate emergency medical situations
Qualification
Required
Helpdesk experience
Ability to maintain application and application interface inventory
Experience integrating new capabilities into project, product, and program management
Collaboration with technology domains and business functions to develop innovative solutions
Ability to translate business strategy and goals into successful projects
Documentation of problems and resolutions
Front-line support via call, chat, or email to employees and contractors
Analysis and evaluation of system malfunctions and taking corrective action as directed
Escalation of malfunctions to Level II or Level III support when necessary
Understanding of relationships between applications, application architecture, and business processes
Consideration of data privacy and governance in every project engagement
Monitoring cyber defense systems for anomalous activities
Execution of standardized procedures for containment, eradication, and recovery from cyber incidents
Coordination of responses to physical security breaches, emergencies, and unauthorized access incidents
Monitoring surveillance systems, control access points, and respond to alarms
Development and promotion of solutions that support business requirements and strategies
Ensuring uniform enterprise-wide application design standards are maintained
Support for leadership in managing customer expectations for project implementation
Providing 24x7 remote support in the Operations Center
Handling incoming calls, chats, and emails from customers
Creating tickets in ITSM system and working with customers until resolution, escalating when necessary
Performing basic IT functions including account troubleshooting, software installs, access requests, and hardware troubleshooting
Maintaining knowledge database
Escalating deficiencies in technical processes and informing Level II Support
Monitoring IT systems including SAP and network infrastructure
Creating badges and monitoring badge system
Monitoring security systems and handling customer threat assessments
Escalating emergency medical situations
Excellent verbal, written, and presentation skills
Strong collaboration, prioritization, and team-working abilities
Ability to work in a fast-paced, dynamic environment with virtual teams
Ability to work independently and take initiative to develop solutions
Fast learner with attention to detail
Receptive to constructive feedback
Understanding of Windows operating systems (desktop and server) and mobile OS (iOS and Android)
Proficient in Microsoft Office products including Outlook
Strong client relations and customer service skills
Ability to contribute to team objectives and goals
Knowledge of threat monitoring and detection processes
Ability to execute incident response procedures for cyber and physical security events
Experience coordinating responses to emergencies and unauthorized access incidents
Familiarity with monitoring surveillance systems and responding to alarms
Preferred
Associate degree in security or technology field
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
Company data provided by crunchbase