Snowflake · 17 hours ago
Senior Cloud Support Engineer - US Public Sector
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $132K/yr
5+ years expSnowflake is a company focused on empowering enterprises to achieve their full potential through innovation and collaboration. They are seeking a Senior Cloud Support Engineer to provide technical guidance and support to customers, ensuring optimal use of the Snowflake Data Warehouse and contributing to product feedback and improvements.
AnalyticsArtificial Intelligence (AI)Cloud Data ServicesData ManagementEnterprise SoftwareSoftware
No H1B
U.S. Citizen Only
Responsibilities
Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Document known solutions to the internal and external knowledge base
Report well-documented bugs and feature requests arising from customer submitted requests
Partner with engineering teams in prioritizing and resolving customer requests
Participate in incident management and on-call rotation
Participate in a variety of Support initiatives
Provide support coverage during holidays and weekends based on business needs
Qualification
Required
The position may require access to U.S. export-controlled technologies, technical data, or sensitive government data
Employment with Snowflake is contingent on Snowflake verifying that you: (i) may legally access U.S. export-controlled technologies, technical data, or sensitive government data; or (ii) are eligible to obtain, in a timely manner, any necessary license or other authorization(s) from the U.S. Government to allow access to U.S. export-controlled technology, technical data, or sensitive government data
Participate in pager duty rotations during nights, weekends, and holidays
Ability to work a 1st shift (7 am-4 pm PST)
Applicants should be flexible with schedule changes to meet business needs
Bachelor's. or Master's degree in Computer Science or equivalent discipline
5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
Excellent writing and communication skills in English with attention to detail
Ability to work in a highly collaborative environment across global teams
Understanding of data warehousing fundamentals and concepts
Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions
Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement
Good understanding of database query lifecycle and internal join processing
Database migration and ETL experience
Scripting/coding experience in any programming language
Familiarity with semi-structured data
Experience in RDBMS workload management and database performance
Good understanding of any of the major cloud service provider's ecosystem
Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
Understanding of database patch and release management
Preferred
Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases
Troubleshooting skills on a variety of operating systems (Windows, Mac, )
Good understanding of the technical fundamentals of the internet. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
Understanding of cloud computing security concepts
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) retirement plan
Flexible spending & health savings account
At least 12 paid holidays
Paid time off
Parental leave
Employee assistance program
Other company benefits
Company
Snowflake
Snowflake is a cloud data platform that provides a data warehouse as a service designed for the cloud.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.03BKey Investors
Sequoia CapitalICONIQ GrowthAltimeter Capital
2022-04-19Post Ipo Equity· $621.46M
2020-09-16IPO
2020-02-07Series G· $479M
Leadership Team
Sridhar Ramaswamy
Chief Executive Officer
Benoit Dageville
Snowflake Co-founder, President of Product
Recent News
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