First Federal Bank · 20 hours ago
Financial Center Manager I
Fernandina Beach, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Federal Bank is committed to community and customer service, emphasizing stability and trustworthiness. The Financial Center Manager I is responsible for managing branch sales staff, developing relationships, and coaching team members to provide excellent customer service.
BankingFinancial Services
Responsibilities
Implements a culture of building the bank through existing and new relationships
Focuses on developing and coaching staff in relationship management skills
Provides challenging and stretching tasks and assignments; holds frequent development discussions and is aware of each direct report’s career goals
Jointly conducts periodic pre-call planning sessions with each team member
Conducts assigned coaching sessions with each team member monthly
Performs staff observations of customer interactions, including phone conversations and voice messages
Ensures staff is consistently updating and reviewing the customer profile
Schedules time for team members to make onboarding and outreach calls monthly
Provides the best service to our customers with innovative and creative solutions
Knowledgeable of bank products, services, business practices, trends, and information affecting industries
Mindful of competition and aware of current strategies and tactics in the marketplace
Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying, and Microsoft® applications including Word, Excel, PowerPoint, Outlook, and accessories
This is a FLSA exempt position whose primary duty is managing their branch sales staff
Present to small and large groups internally and externally
Provides the best service to our customers with innovative and creative solutions
Qualification
Required
Certification or higher secondary degree in a similar or related field of study
2 years of previous retail bank management
Implements a culture of building the bank through existing and new relationships
Focuses on developing and coaching staff in relationship management skills
Provides challenging and stretching tasks and assignments; holds frequent development discussions and is aware of each direct report's career goals
Jointly conducts periodic pre-call planning sessions with each team member
Conducts assigned coaching sessions with each team member monthly
Performs staff observations of customer interactions, including phone conversations and voice messages
Ensures staff is consistently updating and reviewing the customer profile
Schedules time for team members to make onboarding and outreach calls monthly
Provides the best service to our customers with innovative and creative solutions
Knowledgeable of bank products, services, business practices, trends, and information affecting industries
Mindful of competition and aware of current strategies and tactics in the marketplace
Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying, and Microsoft® applications including Word, Excel, PowerPoint, Outlook, and accessories
This is a FLSA exempt position whose primary duty is managing their branch sales staff
Present to small and large groups internally and externally
Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio
Hard working, action-oriented with a positive and innovative attitude
Possesses the willingness and ability to embrace change
Develops and nurtures positive relationships with internal and external customers, building mutual trust and respect
Consistently provides positive, direct, and actionable feedback
Approachable, good listener, builds rapport and is empathetic to the needs of others
Creates an environment that empowers others to do their best
Empowers others and can confidently delegate tasks and decisions
Seizes opportunities to make recommendations for improvements in products and services. Has the aptitude to act on suggestions given based on input from employees and coworkers
Responsible for problem-solving, supervising, organizing, decision-making, interpreting data, communicating, coaching, and customer service
Determines what is necessary to accomplish a goal
Able to provide directions to customers to eliminate roadblocks, increase service level and customer service experience for all customers
Strong communication skills, including speaking to small or large groups both inside and outside the organization
Extended hours sitting and performing computer tasks may be required
Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank
Preferred
Bilingual candidates encouraged to apply
Benefits
Four Medical Plan Offerings to choose from
Employer HSA Contributions (Coverage/Plan exclusions)
Employer Provided Life Insurance Policy
Annual Health Incentive
Annual Wellness Reimbursement
Tuition Reimbursement program
Generous Match 401k Retirement Plan
Paid Sick Leave
Paid Vacation Leave
11 Paid Holidays based on the Federal Reserve Calendar
Company
First Federal Bank
First Federal Bank has been serving customers since 1962 when it opened in Live Oak, Florida as a Savings and Loan Association.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Medina
Chief Executive Officer
David Brewer
Executive Vice President & Chief Financial Officer
Recent News
2026-01-20
2025-02-19
Company data provided by crunchbase