King County, WA · 5 hours ago
HASTUS System Analyst (PPM III)
Seattle, WA
Full-time
Hybrid
Mid Level
$118K/yr - $143K/yr
3+ years expKing County Metro’s Mobility Division is excited to recruit a HASTUS System Analyst. In this role, you’ll provide operational and technical support for Metro’s HASTUS software suite, coordinating with various teams and managing system issues to ensure smooth operations.
Business DevelopmentBusiness Information SystemsBusiness IntelligenceHealth CareHospital
No H1B
Responsibilities
Providing day-to-day system support and system administration
Managing cases, incidents, service requests, and system issues
Coordinating with King County IT and the HASTUS vendor to track and resolve issues
Analyzing, scoping, and implementing system changes and enhancements
Supporting change management, documentation, and business process improvements
Supporting Metro’s transition to an electric bus fleet
Implementing new tools for depot management and fleet dispatch
Moving Operator work and vacation selection from paper-based processes to a fully digital system
Supporting the increasing complexity of light rail expansion
Helping deliver modern reporting and dashboard solutions
Completing a full upgrade of the HASTUS platform
As pertains to the operations of the HASTUS suite; function as a central point of contact for Metro users, King County IT, Metro Technology Operations and Project teams, and Software vendors
Develop and maintain an awareness of persistent operational issues as a key player in the strategic management of daily operations using the HASTUS suite
Provide escalated support for HASTUS and integrated systems: Prioritize and address incidents, problems, and change requests
Serve as a Subject Matter and Technical Expert for HASTUS platform capabilities, features/functions, derivative products, and integrations
In collaboration with the HASTUS Business Lead, serve as complimentary support, backfilling when needed
Test and document system changes to ensure a steady flow of enhancements are deployed to production with minimal negative impact
In collaboration with assigned Project Managers, assist in organizing, tracking, and executing taskings for HASTUS-related Transit Technology Capital Projects
Lead operational and project enhancements as directed by the HASTUS Business Lead
Create documentation to contribute to the buildout of a knowledge base
Act in an advisory capacity, as well as 'hands-on' technical contributor, to programs of high agency importance (examples; Zero Emissions, Light Rail Expansion, Process Digitization and Optimization, Technology Portfolio Consolidation, Headway Management, among others)
Bring to bear a detail-oriented, naturally inquisitive attitude to solving entrenched problems and seeking solutions
Mediate discussions between varying user bases to reach consensus on technical solutions to business needs
Collaborate with subject matter experts to establish program requirements, assess and mitigate risk, and identify future program needs and objectives
Provide input on system infrastructure and configurations for optimal performance and reliability
Develop a deep understanding of business priorities, processes and goals to ensure the HASTUS suite is optimized to support the Agency
Qualification
Required
Demonstrated experience in using transit technology systems software
Solid working knowledge of transit business practices, which may include bus service planning, scheduling, operations, support systems, and/or service delivery
At least three years of direct experience providing technology system support, administration, or project management
At least two years of experience providing ticket triage, escalated support for end-user issues (tier 2-4 support), and collaborating with additional technology support teams
At least three years of experience supporting technology project teams as a direct contributor
Vendor Management experience, including case management, Service Level Agreement (SLA) enforcement, and release management, or equivalent
Experience working with large organizations and matrixed workgroups
Ability to synthesize complex information, prepare clear and concise materials and communicate technical information to non-technical audiences
Experience managing user expectations and building trusted relationships with non-technical staff
Intermediate Excel user with a working knowledge of: importing data from various sources and formats, cell formatting, filtering/sorting, pivot tables, and basic formulas
Experience interpreting coding languages and system logs to isolate system faults, incorrect behaviors, or adjust functionality
Preferred
Experience with HASTUS as a system administrator, analyst, implementation specialist, developer, engineer, power user, or similar
Experience with the HASTUS software suite including Planning, Scheduling, and Operations modules
Experience administering the HASTUS software suite including user management and role-based permissions, formula and interface creation and modifications, and release management
Direct experience administering or implementing transit-specific technology solutions
Experience creating and modifying data products using Crystal Reports, Microsoft Power BI, Adobe InDesign, or similar reporting and dashboarding tools
Industry recognized Project Management certifications, licenses or education
Intermediate level skill in scripting and automation using tools like Windows PowerShell, Python, JavaScript
Data management or analysis skills including a basic understanding of relational databases and SQL
A Bachelor's degree in Computer Science, Software Engineering, Informatics, business administration, project management, or a related field
Experience working in a unionized environment; respecting craft boundaries and understanding and interpreting Collective Bargaining Agreements
Company
King County, WA
King County is one of the best places to work in Washington and one of the state's largest employers with 14,000 dedicated employees.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Federighi
Chief Financial Officer
Dan Bernard
Communities of Opportunity (COO) Employment Manager
Recent News
2025-08-27
2025-08-27
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