MHC · 22 hours ago
Warranty Operations Manager
USA
Full-time
Onsite
Entry, Mid Level
2+ years expMurphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. They are seeking a Warranty Operations Manager to oversee the Warranty Department, ensuring efficient processing of warranty claims and maintaining strong relationships with branches and vendors.
Document ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Manages Warranty Analysts to make sure warranty claims are administered in the most fair and honest manner for the customer, vendor, and MHC
Provides training to branch staff and Warranty Analysts to ensure that vendor warranty procedures and requirements are understood and followed
Evaluates the corporate warranty department to make sure the department is properly staffed based on claim volume to support the branches
Evaluates Warranty Analyst performance and provides coaching to increase efficiency and minimize claim write off
Works with warranty vendors capture appropriate warranty labor rate recovery and that standard repair time estimates accurately reflect the time necessary to complete the repairs
Continuously analyzes the department’s performance and provides direction for process improvement
Ensures proper communication between the branch and Warranty Analyst is taking place
Monitors warranty claims to achieve MHC’s warranty day’s sales outstanding (DSO) standard
Follows up on past due claims to make sure these claims are resolved quickly
Researches and completes special projects at the request of management
Performs other duties as assigned by supervisor
Qualification
Required
Strong knowledge of heavy-duty truck vendor warranty process
Minimum two years' experience in heavy duty truck service or processing warranty claims
Proficiency with Microsoft Office Software
Must be detail oriented
Must have excellent communication, presentation, and customer service skills
Willing to travel up to 30%
Must have a positive can-do attitude and a strong work ethic
Benefits
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
On the Job Training
Company
MHC
MHC enables intelligent document automation for exceptional stakeholder experiences.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Strattam Capital
2019-09-26Private Equity
2019-09-25Acquired
Leadership Team
Dan Ward MBA, MSE, CSM
Chief Technology Officer
Dawn Watz
Chief People Officer
Recent News
2024-12-18
2024-12-18
Company data provided by crunchbase