Technica USA · 16 hours ago
Director of Services
Rancho Cucamonga, CA
Full-time
Onsite
Director/Executive
$130K/yr - $160K/yr
10+ years expTechnica USA is seeking a strategic, results-driven Director of Services to lead and oversee all aspects of their equipment service operations. This role is critical to ensuring customers receive outstanding service and support across advanced equipment lines, focusing on procurement, installation, maintenance, and technical support.
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Hiring Manager
Fan Herbst
Responsibilities
Lead and scale the Preventative Maintenance Program for key accounts, driving customer satisfaction and equipment longevity
Develop and implement best-in-class service policies, SOPs, and performance standards for the service team
Create and manage departmental budgets, ensuring cost-effective operations and resource allocation
Ensure full compliance with regulatory, quality, and safety standards
Supervise and mentor a team of factory-trained field service engineers and technicians, fostering a culture of excellence and accountability
Oversee all service activities including installations, repairs, upgrades, and inspections across the equipment lifecycle
Manage service schedules, escalation procedures, and customer communication to ensure high responsiveness and technical precision
Collaborate with Sales and Customer Service to scope service requirements and generate timely, accurate service quotes
Maintain accurate records of installed equipment, service history, warranty coverage, and parts usage in collaboration with IT and internal systems
Ensure a lean, efficient spare parts program based on data-driven forecasts of customer needs and equipment performance
Lead negotiations and oversight of service-level agreements (SLAs) with supply chain partners and customers
Track KPIs and develop predictive maintenance strategies based on performance analytics and field data
Provide monthly service performance reports for internal leadership and external customers
Identify areas for continuous improvement in customer support, uptime, and technical reliability
Ensure the safe operation and maintenance of all equipment handled by the team, in accordance with OSHA and industry safety protocols
Drive continuous learning and development programs for the service team, including factory training, certifications, and safety refreshers
Qualification
Required
10+ years of experience in equipment service, technical support, or capital equipment maintenance
Proven leadership experience in managing service teams and field engineers
Excellent technical troubleshooting, root cause analysis, and repair expertise
Strong business acumen including budgeting, forecasting, and cost management
Inspiring leader with the ability to build high-performing teams
Excellent interpersonal and customer-facing communication skills
Process-oriented mindset with strong organizational and time management skills
Highly adaptable with the ability to manage multiple priorities in a fast-paced environment
Familiarity with ERP/CRM systems, equipment tracking software, and Microsoft Office Suite
Valid driver's license and clean driving record
Willingness to travel regionally and occasionally on short notice
Ability to lift, carry, push, or pull objects weighing up to 25 pounds frequently and 50 pounds occasionally, with or without reasonable accommodation
Ability to stand, walk, bend, and stoop for extended periods of time
Preferred
Bachelor's degree in engineering, Business, Operations, or related technical field
Minimum 5 years of experience in the PCB or PCBA manufacturing industry
Experience with NetSuite or similar platforms
Company
Technica USA
Since 1985, Technica, U.S.A. has been providing the fast-paced, ever-changing electronics marketplace with the highest quality products available.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-08-22
2025-07-25
2025-07-23
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