University of Virginia · 17 hours ago
Distance Learning Support Technician, Darden School of Business
Charlottesville, VA
Full-time
Onsite
Mid Level
3+ years expThe University of Virginia's Darden School of Business is seeking a Distance Learning Support Technician to provide technical support for live online learning programs. The role involves setting up equipment, troubleshooting, and enhancing the student and faculty experience in distance learning classes.
Higher Education
Responsibilities
Set up equipment and tests for primary and backup studios
Record and post on-line classes to the learning management system
Online class support includes live troubleshooting for remote students and faculty instructor and training to students between class sessions
Proactively review software and hardware to seek ways to continually enhance the student and faculty experience
Provide training to faculty in one-on-one sessions
Work in-studio with staff and faculty to produce asynchronous content, including course materials and tutorials
Edit studio recordings using Adobe Creative Suite
Continually monitor and update studio and technician hardware and software
Identify technologies that can make current infrastructure more efficient or enhance future experiences
Gather valuable feedback from our diverse clientele to see how technological improvements can offer solutions to current challenges
Qualification
Required
Associate's degree, or equivalent combination of education, relevant experience, certifications in lieu of degree, and 3+ years relevant experience required
Ability to set up and troubleshoot professional audio video equipment, including support experience for AV equipment and on-line conferencing software
Skilled in troubleshooting Windows/Mac operating systems and mobile platforms
Proficient keyboarding skills with an emphasis on speed, accuracy, and attention to detail
Excellent communications and customer service skills. The ability to communicate and teach technical features to a non-technical audience is critical
Ability to manage multiple tech support conversations simultaneously
Ability to quickly learn and implement new technological processes and techniques
Ability to adeptly provide unique and/or creative solutions utilizing both technical abilities as well as project management
Ability to work both independently and on a team
Strong interpersonal relationships and teamwork skills
Preferred
Bachelor's degree preferred
Microsoft suite office programs (Word, PowerPoint, and Outlook with strong knowledge of Excel preferred)
Working knowledge of learning management systems (Canvas preferred)
Familiarity of tools for virtual meetings and teaching (Zoom preferred)
Company
University of Virginia
The University of Virginia was founded in 1819 as the model for modern universities that has since been emulated all over the world.
10001+ employees
H1B Sponsorship
University of Virginia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (263)
2024 (223)
2023 (262)
2022 (202)
2021 (163)
2020 (155)
Funding
Current Stage
Late StageLeadership Team
Greg Fairchild
Dean and CEO, UVA|Northern Virginia
Luis Alvarez
President and CEO
Recent News
The Republic Reporter
2024-02-29
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