Seneca Holdings · 5 hours ago
Supervisor, Corporate Travel Services
United States
Full-time
Remote
Senior Level
5+ years expCI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. They are seeking a Supervisor, Corporate Travel Services to serve as the primary supervisor and technical resource for corporate travel consultants, ensuring high-quality service delivery and fostering a cohesive team culture.
BankingFinancial ServicesFinTechInsurance
Responsibilities
Collaborate with the Manager of Operations to establish individual and team performance goals
Develop and maintain systems for tracking and reporting performance metrics and goal achievement
Act as an on-site trainer and problem-solving resource for team members handling complex or unfamiliar travel scenarios
Provide hands-on support and guidance to ensure consistent service quality
Answer customer calls as needed to support service continuity and quality
Monitor real-time Telephone Service Factors (TSF) to ensure team compliance with service level standards
Serve as a technical SME for the Corporate Department
Partner with the Client Development team to support implementation of new client service programs
Research and recommend cost-effective tools and resources to enhance team performance
Develop and execute implementation plans for approved tools
Create and manage weekly/monthly work schedules to ensure adequate telephone coverage for assigned accounts and contracts
Work with the Manager of Operations to assess individual team member strengths and challenges
Use assessments to guide professional development and improve overall team capability
Pursue ongoing professional development through mentorship activities, accredited travel certification programs, training in customer care, leadership, and travel industry best practices
Provide coaching and development support to travel consultants, including constructive feedback based on monitored calls
Encouragement of targeted skill development in technical and customer service areas
Maintain awareness of situations requiring supervisory intervention
Document and manage records of interventions related to service delivery, performance, or product issues
Deliver ongoing written evaluations of team member performance
Provide quarterly feedback and contribute to annual performance reviews
Qualification
Required
5 years Travel Account Management experience and 3+ years of Supervisory experience
Strong understanding of financial travel program drivers
Strong written and verbal communication skills
Ability to travel 30% of time
Preferred
College degree preferred
Benefits
Competitive pay
Benefits and perks
Flexible work-life balance
Professional development opportunities
Performance and recognition programs
Comprehensive benefits package
Medical
Dental
Vision
Life
Disability
Voluntary benefit programs (critical illness, hospital, and accident)
Health savings and flexible spending accounts
Retirement 401K plan
Paid leave programs
Company
Seneca Holdings
Seneca Holdings is the investment arm of the Seneca Nation of Indians, and has unique sovereign advantages that help to create value.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeffrey Ellis
Chief Executive Officer
Recent News
Rochester Business Journal
2025-08-08
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