Rewards Network · 2 hours ago
Client Success Manager-Hybrid in Chicago
Chicago, IL
Full-time
Hybrid
Mid Level
$34.25/hr - $38.70/hr
3+ years expRewards Network is a company focused on helping restaurants enhance revenue and customer engagement through innovative services. The Client Success Manager is responsible for managing client relationships, addressing inquiries, and ensuring customer satisfaction while working to minimize churn and upsell services.
AdvertisingFinTechLoyalty ProgramsMarketingRestaurants
Responsibilities
Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty
Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)
Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services
Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth
Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities
Share customer feedback and insights with the internal teams to shape future offerings
Qualification
Required
At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required
Must have previous experience responding to a high volume of calls and emails related to client service
Must have a passion for client service
Experience using a CRM system such as Salesforce
Proficiency with MS Excel, Word, PowerPoint, and Outlook
Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities
Strong written and verbal communication skills
Strong analytical and problem-solving skills and abilities
Attention to detail and excellent organization skills along with self-motivation
Ability to work independently and respond with flexibility
Willingness to learn new skills and software applications
Benefits
Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
Catered lunches provided on Tuesday's in our Chicago office
Company
Rewards Network
Rewards Network is a provider of capital and marketing services to the restaurant industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-02Acquired
Leadership Team
Ed Eger
CEO
Recent News
2025-09-30
Company data provided by crunchbase