E-ONE · 16 hours ago
Representative Customer Service
Ocala, FL
Full-time
Onsite
Entry Level
1+ years expE-ONE is a leading manufacturer of custom and commercial fire trucks, known for its innovation and superior firefighting capabilities. The Representative Customer Service role involves communicating effectively with customers and dealers, managing parts orders, and resolving customer issues while maintaining a high standard of service.
AutomotiveManufacturing
Responsibilities
Handle customer inquiries with a high standard of service in a friendly manner while maintaining a sense of urgency for all requests
Maintain a “customer first” attitude at all times
Utilize REV Fire Parts’ ERP system and Salesforce case management system to research parts and sales orders
Gather information from internal and external sources to provide sales quotations to dealers and direct customers
Recommend and sell aftermarket parts according to established goals
Provide sales promotion and technical information/literature to dealers and customers
Coordinate part orders and shipments to customers for quick and effective service and/or repairs
Resolve customer issues related to shipping problems, backorders, invoicing, and carrier damaged shipments
Manage returned goods authorization requests, in coordination with management
Understand and use daily Excel and PowerBI reports, such as Open Backlog, Truck Down, RGAs, and others
Be resourceful in gathering information necessary to resolve customer matters
Escalate calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge
Keep operating managers informed of customer and parts sales trends
Demonstrates and utilizes proper and acceptable communication etiquette in all phases of position
Administer company policies and procedures for functional responsibility and related activities
Qualification
Required
High school diploma or equivalent preferred with at least one year of customer service experience
Mathematical ability is essential throughout the customer service and parts sales processes
Excellent written and verbal communication skills
Must be able to multi-task and handle a high volume of daily work
Ability to work in a team environment
Practical computer experience is required (MS Office suite)
Company
E-ONE
E-ONE is a leading fire apparatus manufacturer, making emergency vehicles.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Robyn Chamberlain
Human Resources Business Partner
Recent News
PRNewswire
2022-12-30
Business Journals
2022-02-04
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