EastRise Credit Union · 20 hours ago
Assistant Branch Manager
Montpelier, VT
Full-time
Onsite
Mid Level
$63K/yr - $70K/yr
3+ years expEastRise Credit Union is seeking an Assistant Branch Manager to support the Branch Manager in overseeing operations and member relationship development. The role involves managing daily operations, enhancing member satisfaction, and driving revenue growth through effective team management and operational oversight.
BankingFinancial Services
Responsibilities
Actively involved in the branch's daily operations
This role handles cash management, fraud mitigation, loss prevention, and applicable processes and procedures at the assigned location(s)
Having a focus on resource optimization, this role ensures both efficient and effective operations
The assistant branch manager directs, supervises, and supports team members with operational functions, resolves internal and external inquiries, and serves as a proxy for the branch manager when applicable
Collaborates with and supports the branch manager to drive member satisfaction at the assigned location(s)
This requires ensuring exceptional service is provided to members when transacting and in need of account service
This includes but isn’t limited to aiding members with debit and credit cards, fraud, basic digital banking support, and consumer lending
The assistant branch manager meets with/serves members, makes exception decisions, and handles escalated situations
Actively focused on deepening member relationships to drive revenue growth and reduce attrition
Success in this role requires coaching and holding team members accountable for effectively identifying and maximizing opportunities to promote products and services
This role may also be called upon to help with executing promotional campaigns and product initiatives at the branch and community level and to participate in member outreach to achieve revenue growth goals
Operational oversight, effective workforce planning, and direct management of team members are a focus of this role
Responsibilities include establishing clear performance expectations, delivering ongoing feedback, and supporting the professional development of each direct report through coaching and targeted growth opportunities
Fosters employee engagement to enhance departmental performance and ensures alignment of team efforts with organizational goals
Maintains compliance with the credit union’s policies and procedures
Demonstrates appropriate leadership by modeling integrity, setting a positive example, and cultivating a respectful, inclusive team environment
While primarily focused on a physical branch location(s), the assistant branch manager is a part of the larger Retail leadership team and works collaboratively to ensure the success of all EastRise locations
This could include project work, collaboration, branch resource sharing, and additional duties as assigned
The assistant branch manager will spend time at different EastRise branch locations to meet business needs
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Qualification
Required
Three years to five years of similar or related experience, including preparatory experience
A high school degree or equivalent
Must be at least 18 years of age
Favorable Background, Credit, Criminal, Bondability, and Reference Checks required
Effective problem-solving skills
Solid attention to detail and accuracy skills
Proficiency in operating computers, keyboard, standard office equipment
Managing multiple priorities on time and with accuracy
Superior customer service skills
Ability to use sound judgement in decision making
Demonstrate empathy in speaking with others about sensitive or difficult situations
Works well with a variety of personalities in a fast-paced environment
Must be capable of climbing / descending stairs in emergency situation
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
Must be able to work extended hours whenever required or requested by management
Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities
Must be capable of regular, reliable and timely attendance
Must be able to perform job functions independently and work effectively either on own or as part of a team
Must be able to plan and direct the work activities of self and others
Must be able to read and carry out various written instructions and follow oral instructions
Must be able to speak clearly and deliver information in a logical and understandable sequence
Must be able to perform basic financial calculations with extreme accuracy
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be capable of exercising highest level of discretion on both internal and external confidential matters
Preferred
A 2-year college degree, specialized course of study, or equivalent work preferred
Company
EastRise Credit Union
At EastRise, we believe that banking should be a source of personal strength and peace of mind.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Dwyer
President & CEO
Rob Miller
President and Chief Operating Officer
Company data provided by crunchbase