Mitutoyo America Corporation · 17 hours ago
Software Support and Documentation Engineer - Aurora, IL
Aurora, IL
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yr
4+ years expMitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. They are seeking a Software Support and Documentation Engineer to demonstrate, support, and develop software applications while acting as a key intermediary between customers and technical teams to optimize software solutions.
Industrial EngineeringMachinery ManufacturingManufacturingTest and Measurement
Responsibilities
Respond to user calls providing technical assistance to resolve moderate to complex problems
Troubleshoot software issues and work with internal and end user IT teams to advise on application-specific hardware and operating systems issues
Respond to customers’ email inquiries
Respond to customer product inquiries, determine product applicability and refer to Sales for follow-up call
Document user problems for replication in-house
Work with software engineering or internal staff to debug or resolve problems
Test new systems and fixes to ensure product specification conformance
Remain current on new lab software products, interfacing, hardware and operating system technology
Compile end user and knowledgebase documentation
Research and advise on the use of current and upcoming mediums for providing automated technical assistance to end users
Assist Software Support Specialists with inquiries that are beyond their technical capabilities
Perform other duties as assigned
Qualification
Required
Bachelor's Degree or Equivalent education/training
At least four years' experience in a related field
Familiarity with metrology tools and measurement systems
Ability to respond to user calls providing technical assistance to resolve moderate to complex problems
Ability to troubleshoot software issues and work with internal and end user IT teams
Ability to document user problems for replication in-house
Ability to test new systems and fixes to ensure product specification conformance
Ability to compile end user and knowledgebase documentation
Ability to research and advise on the use of current and upcoming mediums for providing automated technical assistance
Ability to assist Software Support Specialists with inquiries that are beyond their technical capabilities
Strong communication skills, both oral and written
Quality and quantity of work
Continuous learning
Job knowledge
Preferred
Preferred knowledge of statistical process control (SPC) and quality control tools
Benefits
Minimum 17 days PTO plus at least 10 paid holidays per year
Shut down period at the end of the year
Medical, Dental, Vision & Life Insurance
STD, LTD, Employee Assistance Program
401(k) Plan plus company match
Tuition Reimbursement
Service Recognition
Company Vacation House in Florida
Company
Mitutoyo America Corporation
Mitutoyo America Corporation is an engineering company that provides precision measuring and metrology solutions.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-10-24
Company data provided by crunchbase