The Christ Hospital Health Network · 1 hour ago
Patient Access Coordinator Liberty-FT 7:00am to 3:30 pm
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expThe Christ Hospital Health Network is seeking a Patient Access Coordinator to ensure quality patient care and maximize reimbursement for clinical services. The coordinator will obtain and verify patient information, process insurance details, and provide education and training for staff members.
Health CareHospitalMedical
Responsibilities
Obtain and verify appropriate personal, demographic and financial information for the purposes of ensuring (1) Quality patient care through proper patient identification and (2) maximal reimbursement for all billable clinical services rendered
Scanning the appropriate identification documents into OnBase
Obtain EMTALA notification signature
Notify clinical staff when patients present with critical condition
Once verified places appropriate insurance information on account
Analyze patient accounts; evaluate financial data for establishment of current accounts and documents comments to reflect actions taken regarding accounts to maximize reimbursement
Maintain knowledge of current HMO/PPO/Medicaid/Medicare/commercial insurance regulations and requirements
Requires working knowledge of Insurance Plans the Christ Hospital participates in
Determines all insurance coverage’s as primary, secondary, tertiary, etc
Completes required MSPQ questionnaires for all appropriate patients
Obtains and documents clinical referrals from other providers
Coordinates patients in need of financial assistance to pay for present and/or future services to appropriate Financial Counselor
Collects and deposits according to specified protocols, all required and mandatory insurance co-payments
Initiates on-line verification of third party Insurance Carriers and Plan Administrators to verify patient benefits
Evaluates and prepares chart documentation to establish that Medical Necessity guidelines have been met
Prepares and completes documentation that establishes Medicare Compliance such as Medicare Secondary Payor Questionnaire and Advance Beneficiary Notice
Documents appropriate data in account doc and guarantor notes
Processes Emergency and Obstetrics by notifying appropriate staff
Answers and directs incoming calls from Physician’s office staff, ancillary departments and other facilities
Answers inquiries concerning hospital policies
Obtains signatures for the visit for all revenue cycle documentation
Prepares charts, collected forms and photocopies (insurance cards) and documentation
Distribute, witness by signature and collect patient advanced directive forms/information; referring patients to appropriate personnel to address specific questions as indicated
Provides patients with information about their rights and responsibilities and all other duties as assigned
Interviews patients and obtains, verifies and enters into database complete and accurate demographic and financial information
Assesses and updates information as it relates to each encounter
Determines financial plan and coverage priority
Must maintain facility established productivity standards and Patient Accounts Quality Guidelines (i.e. 100% accuracy of 95% of all registrations)
Must communicate effectively and meet or exceed established customer service goals
Provides education and training/mentoring for other staff members
Attends department meetings and reviews procedural & process changes per facility specific guidelines
Qualification
Required
High School Diploma
One to three years experience in Registration, Billing, Customer Service, or Managed Care Organization work environment
Must have/gain knowledge of the Hospital Medical Staff rules and infection control policies to be effective in this position
Analytical skills required to make decisions based on the facility and clinical situation at hand
Computer Literacy – use of multiple systems
Epic, Passport, OnBase, Microsoft Office products and Midas
Ability to use Internet Access and utilize third party payor systems for eligibility and verification
Knowledge of health insurance coverage, requirements
Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial
Ability to be flexible, organized and function well in stressful situations
Ability to interact Independently to resolve Customer Service issues
Must understand medical terminology and acuity levels
Annual Registration Competency Review with 95% or greater score obtained
Yearly STAT testing completed
Preferred
Associates Degree preferred or equivalent combination education and experience
Company
The Christ Hospital Health Network
The Christ Hospital Health Network is a healthcare system that provides intensive care, wellness and speciality services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jenny Collopy
Vice President, Chief Marketing and Communications Officer
Recent News
The Christ Hospital Health Network
2025-10-14
2025-09-17
Seattle TechFlash
2025-09-17
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