Yardi · 3 hours ago
Customer Service Representative I
Irving, TX
Full-time
Hybrid
Entry Level
$20/hr - $20/hr
2+ years expYardi is a leader in the property tech industry, dedicated to delivering exceptional real estate software solutions. The Customer Service Representative I will be the first point of contact for clients and residents, handling inquiries and providing support to enhance customer experience.
Property ManagementPropTechReal EstateSoftware
Responsibilities
Respond to inbound calls, emails, and chats from prospective and current residents, clients, and website users regarding apartment communities
Provide detailed information on available apartments, assist with leasing inquiries, and support residents with facility service requests
Deliver technical and navigational assistance for web applications related to Yardi’s products and services
Develop expertise in supporting an assigned client group by continuously building product knowledge and customer service skills
Qualification
Required
High School Diploma or GED
Two (2) years of customer service experience
Proficiency in MS Office and Internet Explorer
Ability to communicate effectively, cooperatively, and persuasively
Ability to nurture a cooperative, team-oriented environment
Ability to treat all employees and clients with respect and dignity
Ability to prioritize and execute tasks within a fast-paced environment
Determination and self-motivation
Strong problem-solving skills
Good organizational skills
Ability to prioritize in a fast-paced environment with multiple tasks
Excellent written and verbal communication skills, including appropriate grammar and punctuation
Attention to detail
Preferred
Two (2) years of experience in real estate or leasing industry
One (1) year of experience in a high-volume call center environment
Experience with Real Estate software applications, especially the following: Yardi, CTI, MRI, JD Edwards, Skyline, Timberline, Rent Roll, OneSite, AMSI, or Great Plains
Knowledge of Federal Fair Housing Laws
Benefits
100% paid employee medical premiums
Company profit-sharing plan
Flexible work arrangements
Company
Yardi
Yardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector.
10001+ employees
H1B Sponsorship
Yardi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (12)
2022 (14)
2021 (10)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Robert Teel
Chief Executive Officer
Matt Harmon
Senior Network Engineer
Recent News
Canada NewsWire
2026-01-22
Company data provided by crunchbase