JVS Boston · 9 hours ago
Intake Specialist
Boston, MA
Full-time
Hybrid
Entry Level
$46K/yr - $51K/yr
4+ years expJVS Boston is a non-profit agency dedicated to empowering individuals from diverse communities to find employment and build careers. The Intake Specialist role involves screening prospective clients for JVS programs, providing customer service, and assisting clients in identifying suitable program referrals.
Career PlanningSkill AssessmentVocational Education
Responsibilities
Conducts introductory Welcome Meetings with prospective clients, reviews results of the Universal Intake Form and screens for further program eligibility
Based on information gathered in the Welcome Meetings, identifies and processes program or service referral in database
Possesses an in-depth knowledge of all JVS programs and MassHire services
Supports and promotes the mission and philosophy of JVS both internally and outside the agency
Works effectively with other program teams and administrative staff
Provides coverage for the Client Services team in relation to breaks, absences, and meetings, as needed
Able to assess and process next step for each client and conveys this information clearly and concisely
Assists clients in considering their programmatic options and guides client towards program selection
Ensures that all key data is entered into relevant data tracking systems accurately and completely
Effectively uses all software related to Welcome Meetings and referral processing
Troubleshoots tough referral cases by generating strategies and solutions in response to unforeseen and planned changes, setbacks, and challenges
Represent JVS and effectively communicate about the agency
Communicate effectively verbally and in writing
Communicate regularly with Supervisor to ensure smooth delivery of services
Exercise discretion in handling confidential information
Perform other duties as assigned or requested
Qualification
Required
Excellent customer service skills and ability to interact with and assist a multi-cultural customer base, including those with low levels of English proficiency and limited educational backgrounds
Customer friendly, patient, and exhibits a high standard of professionalism
Experience working with people with barriers to employment
Prompt, punctual, and demonstrates effective reasoning skills
Demonstrated success in performance tracking, maintaining a contact database, or similar
Bachelor's Degree or equivalent (4 years) experience
Preferred
Bilingual preferred, especially Spanish, Haitian Creole, Portuguese, Amharic or Arabic
Company
JVS Boston
JVS Boston is a workforce development organization in New England. It helps individuals gain skills, education, and find good jobs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10.25MKey Investors
Massachusetts Clean Energy Center
2022-06-12Grant· $10M
2013-06-14Grant· $0.25M
Leadership Team
Kira Khazatsky
President and CEO
Recent News
2025-09-26
Rochester Business Journal
2025-06-08
BostonGlobe.com
2025-03-01
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