Topstep · 12 hours ago
Director of Fraud Prevention
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $180K/yr
8+ years expTopstep is a company focused on fraud prevention and detection. The Director of Fraud Prevention owns the fraud prevention program, ensuring payout integrity and managing chargeback exposure while leading a team to implement fraud strategies and operations.
ConsultingEducationFinancial ServicesStock ExchangesTrading Platform
No H1B
Responsibilities
Own the end-to-end fraud strategy across onboarding, trading activity, payments, and payouts
Define and maintain fraud and abuse policies, thresholds, and enforcement standards aligned to Topstep’s trader model
Establish clear decision frameworks and escalation criteria for high-risk cases and exceptions
Continuously assess emerging fraud patterns and platform vulnerabilities and translate insights into implemented controls
Lead daily fraud operations including monitoring, investigations, escalations, and enforcement actions
Design and maintain scalable manual workflows for review, approval, and enforcement that are consistently applied
Ensure fraud workflows are auditable with documented rationale for high-risk or exception decisions
Identify process gaps and operational inefficiencies and own resolution with clear timelines and measurable outcomes
Own fraud controls related to trader payouts, including identity verification, account integrity checks, behavioral analysis, and policy enforcement prior to payout execution
Define and maintain payout hold/release/clawback criteria, including secondary review and approval requirements for high-risk cases
Serve as the senior decision-maker for complex or reputationally sensitive payout fraud cases
Ensure payout decisions are timely, evidence-based, and consistently documented
Own end-to-end chargeback and dispute operations, including intake, triage, representment strategy, evidence standards, and deadline management
Establish clear criteria for when Topstep disputes vs. accepts a chargeback, with consistent application across the team
Own chargeback reason-code discipline and technical dispute handling, including root-cause identification and corrective actions
Build and maintain dispute processing training, QA, and coaching for onshore and offshore teams to ensure consistent, defensible outcomes
Own payment processing control requirements and execution across processors/acquirers, including configuration, monitoring, and operational controls (e.g., gateway/processor capabilities)
Establish monitoring for chargeback thresholds and network programs, and take proactive action to prevent breaches or penalties
Partner with Engineering to implement and maintain upstream controls that reduce downstream disputes and payout abuse
Ensure clear ownership, timelines, and follow-through on payment processing initiatives and control improvements
Establish baseline reporting across fraud operations, payouts, and chargebacks with clear definitions, sources of truth, and cadence
Deliver executive-ready summaries that answer the question asked with clear outcomes and numbers (not raw google sheet exports)
Own data quality for fraud/chargeback reporting and drive improvements to reduce reliance on ad hoc spreadsheets and manual reconciliation
Partner with Data and Engineering on tooling improvements that measurably improve speed, consistency, and auditability of fraud decisions
Present fraud, payout integrity, and chargeback trends and recommendations to executive leadership in concise, decision-oriented formats
Influence upstream product and policy decisions to mitigate fraud and abuse while protecting legitimate trader experience
Build, lead, and develop the fraud and dispute operations organization including managers and analysts
Set clear roles, standards, and performance expectations; ensure appropriate coverage and decision authority across the team
Own training and coaching programs (with emphasis on dispute/chargeback processing and enforcement consistency)
Lead by doing: demonstrate hands-on ownership during incidents, escalations, and high-risk decision cycles
Qualification
Required
8–12+ years of experience in fraud, payments, disputes/chargebacks, risk, or trust & safety roles
Demonstrated leadership experience managing fraud operations and dispute workflows
Strong understanding of payments fraud, account abuse, transaction risk, and dispute/chargeback processes
Experience operating in high-volume or regulated environments, with strong comfort in manual operational execution
Strong analytical skills and the ability to deliver clear, executive-ready reporting and recommendations
Preferred
Experience in fintech, trading, brokerage, or financial services environments
Familiarity with fraud vendors, rules engines, scoring models, and dispute management tooling
Experience partnering with processors, card networks, or regulators
Benefits
Seven Company-paid Holidays and generous Family Leave.
Paid time off is front-loaded.
Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
Vacations are encouraged with a bonus for taking 5 consecutive days.
Employee referrals are bonused.
Topstep offers a food and groceries budget and contributes towards health and wellness.
Company
Topstep
Topstep is a financial organization that enables resource traders to develop and learn in the trading industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Patak
Founder & CEO
Recent News
2026-01-13
2026-01-12
Company data provided by crunchbase