Innovaccer · 17 hours ago
Associate Partner Customer Success (Healthcare)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expInnovaccer is a company focused on healthcare solutions, and they are seeking an Associate Partner Customer Success to manage post-sale customer relationships. This role involves driving renewals, expansion, and value realization for a portfolio of enterprise healthcare customers while building executive relationships and ensuring delivery outcomes align with customer goals.
AnalyticsArtificial Intelligence (AI)DatabaseHealth Care
Responsibilities
Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention
Drive expansion strategy and deal orchestration, partnering with Sales where required
Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption
Maintain a forward-looking account growth plan tied to customer business priorities
Serve as the primary executive contact for customer leadership (VP, SVP, C-suite)
Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment
Articulate value in the language of: Cost efficiency, Quality improvement, Clinical outcomes, Operational scalability
Ensure value realization narratives directly support renewal and expansion decisions
Build trust by demonstrating deep understanding of payer, provider, and healthcare operations
Own the account strategy, including stakeholder mapping, success plans, and risk mitigation
Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations, including surfacing risks early and driving corrective actions through delivery teams
Translate customer goals into clear priorities for internal teams
Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes — without micromanaging execution
Proactively surface churn risk with documented mitigation plans
Own account health through disciplined operating rhythms including QBRs, exec touchpoints, risk reviews and documented success plans
Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts
Influence roadmap conversations using customer insights and market context
Ensure tight internal alignment on commitments, value delivery, and account health
Use data, analytics, and outcomes evidence to: Prove value delivered, Support renewal justification, Enable expansion conversations
Translate complex analytics, clinical insights, and operational metrics into clear executive narratives
Present confidently to senior customer leadership with structured, concise recommendations
Qualification
Required
8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS
Strong background in healthcare operations, payer/provider models, or clinical analytics
Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority
Proven experience owning senior executive relationships
Demonstrated commercial mindset: understands revenue, margins, and growth levers
Exceptional written and verbal communication skills
Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams
Preferred
MBA or equivalent strategic training strongly preferred
Benefits
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Company
Innovaccer
Innovaccer provides an AI cloud platform for healthcare data management and analytics.
1001-5000 employees
H1B Sponsorship
Innovaccer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (11)
2023 (7)
2022 (33)
2021 (25)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$654.1MKey Investors
Mubadala Capital VenturesTiger Global ManagementM12 - Microsoft's Venture Fund
2025-01-09Series F· $275M
2025-01-09Secondary Market
2021-12-15Series E· $150M
Leadership Team
Abhinav Shashank
Chief Executive Officer
Kanav Hasija
Co-Founder and Board Member
Recent News
2026-01-22
Inc42 Media
2026-01-22
Company data provided by crunchbase