Gift of Hope Organ & Tissue Donor Network · 13 hours ago
Donor Resource Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$23.27/hr - $30.72/hrGift of Hope Organ & Tissue Donor Network is dedicated to coordinating organ and tissue donation in northern Illinois and northwest Indiana. The Donor Resource Coordinator will handle donor-related calls, manage confidential records, and coordinate logistics for tissue donation while ensuring compliance with all relevant standards and policies.
AssociationHealth CareNon Profit
Responsibilities
Advance Gift of Hope's mission, vision, and core values providing compassionate service, contributing to outstanding teams, and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position
Acquire and manage confidential records, and ensure that information is protected according to all standards, regulations, and policies
Collect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hope’s policies and procedures
Evaluate incoming organ, tissue and eye referrals for initial donor eligibility; forward appropriate referrals to eye banks in accordance with established protocols
Update relevant stakeholders on the status of active referrals in a timely manner
Coordinate logistics on referrals in a timely manner, documenting information concurrently within the appropriate systems
Communicate accurate referral information with the appropriate supervisor or administrator on call, and/or partner organization(s)
Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes
Follow up with hospital staff to determine status on pending organ and tissue referrals
Review Uniform Donor Risk Assessment Interviews thoroughly and accurately; ensure appropriate screening was conducted and processor requirements are met prior to coordination of logistics
Successful completion of routine competency evaluations is required for this position
Other duties as assigned
Qualification
Required
Associate's degree in a health- or science-related field preferred, or equivalent work experience
Working knowledge of medical terminology
Ability to make sound clinical assessments in a high pressure environment
Ability to stay focused in an environment that has constant activity
Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners
Excellent verbal and written communication skills
Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency
Ability to express empathy
Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently
Basic computer and Microsoft Office skills, including the ability to simultaneously type and talk, manage multiple electronic chat conversations and referrals, navigate multiple systems and programs, and perform basic troubleshooting
Ability to practice with a high degree of autonomy and utilize all available resources to problem solve
Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines
Ability to work collaboratively and respectfully with internal stakeholders and partner organizations
Ability to function in a normal office environment
Ability to remain stationary for extended periods
Ability to work outside normal business hours, including every other weekend and holidays
Ability to work four 12-hour shifts per week or other hours as assigned
Ability to attend meetings or trainings that may fall outside of scheduled work days
Ability to hear, comprehend clinical information, and speak clearly to document and convey information accurately
Ability to wear an approved headset for the duration of scheduled shifts
Ability to input data into a computer accurately and quickly while talking on the phone, performed repeatedly and frequently during scheduled shifts
Ability to cope with highly charged emotional people and situations and work quickly and accurately, within limited timeframes
Benefits
Medical, dental, vision, disability and life insurance options for full-time employees
Generous Paid Time Off (PTO) plan
403(b) retirement plan with company match
Tuition Reimbursement up to the IRS-allowed maximum
Personalized learning and educational development opportunities
Monthly cell phone and internet stipends
Paid Parental Leave
Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
Company
Gift of Hope Organ & Tissue Donor Network
Gift of Hope Organ & Tissue Donor Network is proud to serve as the federally designated not-for-profit agency that coordinates organ and tissue donation and supports families of donors in the northern three-quarters of Illinois and northwest Indiana.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Harry Wilkins
President and CEO
Kevin Cmunt
CEO
Company data provided by crunchbase