Smith & Associates · 8 hours ago
IT Helpdesk Intern
Houston, TX
Internship
Onsite
InternSmith & Associates is seeking a motivated and customer-service-oriented intern to join their IT Help Desk. This role provides a foundational introduction to enterprise IT support, where the intern will gain hands-on experience troubleshooting technical issues and learning core IT processes.
Electrical DistributionManufacturingSemiconductorSupply Chain ManagementWholesale
Responsibilities
Provide Tier-1 Technical Support: Serve as the first point of contact for internal employees, resolving technical issues related to hardware, software, network, and account access via phone, chat, and our ticketing system
Ticket Management: Accurately log, categorize, prioritize, track, and resolve support tickets using our service management platform
User Account Management: Assist with onboarding/offboarding tasks, including account creation, password resets, and access permissions following security protocols
Hardware & Software Support: Support standard corporate applications (Microsoft 365 etc.), perform basic troubleshooting for desktops/laptops, and assist with peripheral setup (printers, monitors, docks)
Qualification
Required
Pursuing an associate or bachelor's degree program for information technology, computer science or a related field
Strong desire to learn and pursue a career in IT
Excellent verbal and written communication skills, with a patient customer-focused attitude
Basic understanding of computer systems, operating systems (Windows 10/11, macOS), and common office softwares
Natural problem-solving ability and keen attention to detail
Ability to work both independently and collaboratively within a team
Company
Smith & Associates
Smith & Associates is a global distributor of electronic components and semiconductor company.
Founded in 1984
501-1000 employees
H1B Sponsorship
Smith & Associates has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nick Bedford
Chief Executive Officer
Leland C. Ackerley
EVP/ Co-founder
Recent News
2026-01-05
EIN Presswire
2025-10-27
2025-10-09
Company data provided by crunchbase