Total Quality Logistics · 17 hours ago
Network Operations Specialist - 3rd Shift
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
$59K/yr - $80K/yr
2+ years expTotal Quality Logistics is a leading logistics company, seeking a Network Operations Specialist to ensure the stability and performance of their IT operations. This role involves monitoring various systems, managing incidents, and driving improvements in monitoring practices.
Freight ServiceLogisticsTransportation
No H1B
Responsibilities
Monitor infrastructure, applications, cloud services (e.g., Azure), and network connectivity using tools like Datadog, SolarWinds, and PRTG
Perform initial triage of alerts and incidents, determine severity, and escalate appropriately
Serve as Incident Commander during high-priority incidents, managing conference bridges and coordinating cross-functional response
Communicate clearly and consistently with stakeholders during incidents, including IT leadership and business units
Maintain and improve runbooks, knowledge base articles (ServiceNow KB), and standard operating procedures
Analyze incident and alert data to identify trends, reduce noise, and improve signal accuracy
Participate in weekly incident reviews and post-incident analysis to drive operational improvements
Collaborate with infrastructure, cloud, and development teams to ensure new services are properly monitored
Support change management processes by reviewing change requests, assessing operational risk, and coordinating NOC readiness for planned changes
Recommend enhancements to alerting logic, thresholds, and observability standards
Contribute to automation initiatives that reduce manual intervention and improve response times
Qualification
Required
Availability to work the hours of 11p.m. - 8a.m. and weekends
Associate degree in IT, Computer Science, or equivalent experience
2+ years of experience in IT operations, system monitoring, or incident response in an enterprise environment
Demonstrated ownership of incident management, including leading high-severity incidents and coordinating cross-functional response
Proficiency with enterprise monitoring platforms (Datadog, SolarWinds, PRTG, Azure Monitor)
Hands-on experience with ITSM platforms (ServiceNow required)
Strong understanding of infrastructure and network fundamentals (TCP/IP, DNS, VPN, cloud services)
Ability to analyze logs, metrics, and alerts to identify root cause and recommend remediation
Clear, confident communication in high-pressure scenarios; skilled in updates and documentation
Preferred
Bachelor's degree in IT, Computer Science, or equivalent experience
Scripting or automation experience is a bonus (e.g., PowerShell, Python)
Experience with incident notification tools (e.g., Everbridge, xMatters)
Benefits
Advancement opportunities with aggressive and structure career paths
A culture of continuous education and technical training with reimbursements available
Hybrid work environment with the ability to work remotely 40 hours per month
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
Company
Total Quality Logistics
The logistics industry is a $500 billion market.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Poulos
Chief Operating Officer
Chris Brown
Chief Legal Officer
Recent News
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