Davis Elen Advertising · 13 hours ago
Tier II IT Help Desk Specialist
Los Angeles, CA
Full-time
Hybrid
Mid Level
$65K/yr - $80K/yr
3+ years expDavis Elen Advertising is seeking a knowledgeable, proactive Tier II IT Help Desk Specialist with 3-5 years of professional experience. The role involves providing high-quality technical support in a mixed Apple and Windows environment, ensuring employees have the tools and support they need to excel.
AdvertisingMarketingMedia and Entertainment
Hiring Manager
Melissa Ojeda
Responsibilities
Deliver responsive, high‑quality technical support via email, Microsoft 365 Teams chat, phone and in person, ensuring a positive and professional user experience
Troubleshoot and resolve advanced issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and a variety of hardware, software, and network components
Lead employee onboarding and offboarding, including device setup, account provisioning, and training on essential IT tools and best practices
Maintain an accurate inventory of laptops, peripherals, and IT equipment, ensuring devices are properly configured, secured, and updated
Create and maintain IT documentation, including 'How‑To' guides, troubleshooting steps, and process documentation
Escalate highly complex issues to senior IT team members or external vendors, ensuring smooth communication and follow‑through
Support department-level projects, such as software deployments, security initiatives, and workflow/process improvements
Identify opportunities to improve IT service delivery, streamline processes, and enhance the overall employee technology experience
Qualification
Required
3-5 years of IT support experience in a hybrid Apple/Windows environment
Strong working knowledge of macOS, Windows OS, and MDM platforms such as Jamf and Intune
Experience supporting Microsoft 365, productivity tools, and commonly used creative applications
Excellent communication skills, patience, and a strong customer‑first mindset
Ability to manage multiple priorities with attention to detail and consistent follow‑through
Team‑oriented, proactive, and passionate about helping others succeed with technology, service-oriented mindset
Company
Davis Elen Advertising
Davis Elen Advertising is a full-service advertising agency headquartered in Downtown Los Angeles,with satellite offices across the country.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
H
Henry Mayers
Founder
Recent News
2023-12-25
2023-12-25
2023-12-25
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