Tarrant County College · 1 week ago
LEAD DESKTOP SUPPORT SPECIALIST - Information Technology
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
3+ years expTarrant County College is responsible for providing educational services and support to the community. They are seeking a Lead Desktop Support Specialist to oversee and maintain the County’s hardware and software assets, resolving complex technical issues and providing technical advice to County offices. The role involves managing IT resources, providing technical expertise, and contributing to the overall IT service delivery.
Higher Education
Responsibilities
Manages the scheduling, utilization and prioritization of IT resources to provide an overall optimal level of hardware/software services to departments and agencies
Provides technical expertise and support of complex critical hardware/software, infrastructure, and business applications
Conducts research and development of new products to improve the countywide technology environment
Assists in implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, anti-virus protection and patch management of specialized procedures in accordance with the County Strategic IT Plan
Recommends technical solutions and documents policies and procedures
Works in conjunction with project managers on IT and departmental projects in accordance with the County Strategic IT Plan and Project Portfolio Management Office (PPMO) guidelines
Performs services including modification of user profiles, password changes and group policies
Assists manager with evaluating performance of subordinates and identifies strengths/weaknesses, provides employee development guidance and motivation
Contributes to Knowledge Base content
Performs all other related duties involved in the operation of the IT Department as assigned or required
Qualification
Required
Bachelor's degree and/or equivalent experience
Three (3) full-time years of computer troubleshooting work experience - as well as experience or training in systems analysis and design
Ability to work independently or as part of a team
Advanced oral/written communications skills as well as strong analytical and organization skills
Ability to solve problems accurately, completely, and quickly
Ability to coordinate various activities simultaneously, make decisions and work without direct supervision, and participate in and/or manage multiple projects concurrently without loss of quality on any project
Demonstrated supervisory skills within an enterprise network organization
Driving may be required
Must have a valid and current driver's license
Benefits
Group health plans for medical, dental, and vision coverage
Employee Assistance Program (EAP)
Life and long- term disability insurance
Flexible spending accounts for health care and dependent care reimbursements
Retirement benefits
Texas County & District Retirement System (TCDRS)
Retirement savings program (Deferred Compensation)
13 paid holidays
Wellness Program
Company
Tarrant County College
Tarrant County College is a school in Fort Worth.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.28MKey Investors
Texas Higher Education Coordinating Board
2025-01-26Grant· $0.28M
Leadership Team
Al Piper, AIC
INSTRUCTOR
Dr. Audra Barrett
Director of Academic Affairs, Educational Partnerships at Tarrant County College/Connect Campus
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