Apexon · 17 hours ago
Help Desk Support Analyst
New Castle, DE
Full-time
Onsite
New Grad, Entry LevelApexon is seeking a Help Desk Support Analyst to provide technical support to users. The role involves troubleshooting IT-related issues and acting as the first point of contact for user queries.
Information Technology & Services
Hiring Manager
Suganya Chandrasekaran
Responsibilities
Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems
They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person
Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
Qualification
Required
Problem-solving skills
Analytical skills
Customer service experience
Patience
Excellent communication skills, written and verbal
Company
Apexon
Apexon is a digital-first technology services firm, accelerating business transformation and delivering human-centric digital experiences.
Founded in 1996
5001-10000 employees
H1B Sponsorship
Apexon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (73)
2023 (83)
2022 (106)
2021 (99)
2020 (135)
Funding
Current Stage
Late StageLeadership Team
Radha Krishnan
Founder and Board member
Shalin Shah
Chief Business Development Officer
Recent News
2025-11-19
2025-10-15
Company data provided by crunchbase