United Wholesale Mortgage · 1 month ago
Front-End Loss Mitigation Specialist
Pontiac, MI, US
Full-time
Onsite
Entry, Mid Level
2+ years expUnited Wholesale Mortgage is dedicated to making home ownership possible for more Americans, providing a supportive and energetic workplace. The Front-End Loss Mitigation Specialist will gather and review borrower financials, ensure loan file preparation, and collaborate with various teams to process loss mitigation requests effectively.
FinanceFinancial ServicesMortgage
Responsibilities
Gather and review borrower financials to determine eligibility for various loss mitigation solutions such as forbearance, repayment plans, trial payment plan, and hardship assistance programs
Ensure critical steps in preparing the loan file are completed including title, escrow review, and investor related documentation is received
Ensure all interactions and actions are documented in the servicing system according to CFPB, FHA, Fannie Mae, Freddie Mac, and other investor requirements
Collaborate with underwriting, collections, and customer service teams to ensure timely and accurate processing of loss mitigation requests
Educate borrowers on the consequences of non-payment and promote early intervention strategies to prevent foreclosure
Track application status, deadlines, and escalate accounts at risk of timeline violations or regulatory breaches
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree preferred
2+ years in mortgage servicing, loss mitigation, collections, or related financial services
Strong understanding of mortgage delinquency, loss mitigation, and foreclosure prevention practices
Excellent communication, negotiation, and interpersonal skills
Proficient in mortgage servicing software (e.g., MSP, Black Knight) and Microsoft Office Suite
Ability to work under pressure and meet regulatory deadlines
Preferred
Experience with investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) strongly preferred
Bilingual (Spanish/English) a plus
Benefits
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
Company
United Wholesale Mortgage
United Wholesale Mortgage is a wholesale mortgage lender.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.3BKey Investors
The Gores Group
2025-09-09Post Ipo Debt· $1B
2024-12-05Post Ipo Debt· $800M
2021-01-22IPO
Leadership Team
Martim Schnack
VP, IT Enablement
Recent News
Business Wire
2026-02-03
2026-01-23
2026-01-17
Company data provided by crunchbase