Woodforest National Bank · 2 hours ago
Technology Support Technician I
The Woodlands, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expWoodforest National Bank is a privately owned institution recognized for its commitment to community service and employee ownership. The Technology Support Technician I role involves providing first-level support for technical issues related to software, hardware, and network systems, ensuring effective troubleshooting and customer satisfaction.
Banking
Responsibilities
Answer, evaluate, and prioritize incoming telephone, voicemail, email, ServiceNow requests and some deskside support for assistance from users experiencing technical problems
Troubleshoot all technology issues, including software, hardware, ATM and networking
Log and track all calls from users experiencing technology problems
Provide continuous status information to ensure troubleshooting is documented and performed to maintain customer satisfaction
Escalate appropriate tickets to technology departments to ensure a quick resolution
Creates detailed documents explaining system issues for department knowledge base articles
Trains end users on resolution of common issues to reduce call volume
Performs other job-related duties or special projects as assigned
Qualification
Required
6 months to 2 years' technology education or directly related work experience is required
Technical aptitude with broad knowledge of remote management tools, Microsoft Office, Windows operating systems, basic networking, coding and command prompts, Active Directory, VPN, Cisco systems, and the ability to learn user management functionality for financial services software
Strong attention to detail, analytical skills, and concern for data accuracy
Proven ability to prioritize workload and multitask in a high-pressure environment
Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics
Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment
Flexibility to work non-traditional shifts such as evenings and weekends as needed
Preferred
Tech support and/or call center experience preferred
Financial services or banking industry experience preferred
Comp TIA A+ certification, or actively working towards certification, strongly preferred
Associate's degree in a technology related field preferred
Company
Woodforest National Bank
Woodforest National Bank is a strongest community banks in the nation, offers quality customer service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Haney
Vice President, Corporate Operations
Todd Linden
Executive Vice President & Division Head Merchant Acquiring
Recent News
2025-09-12
Seattle TechFlash
2025-09-12
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