Loloi Rugs · 11 hours ago
Order Processing Associate
Dallas, TX
Full-time
Onsite
Entry Level
2+ years expLoloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. They are seeking a highly motivated and enthusiastic Order Processing Customer Service Representative to maintain high-quality service and build relationships with customers.
Wholesale
Responsibilities
Maintain company standards to ensure high-quality service
Build relationships with customers to ensure satisfaction and repeat purchasing
Navigate proprietary software to process and/or modify 45 emailed and/or web submitted orders daily
Maintain an average 90% QA Score monthly for orders processed
Maintain a customer response SLA of 12 business hours
Manage 20% of received call volume for the credit card hotline
Analyze back-order reports, fill backorders, and process payment information
Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome
Payment processing via multiple processing platforms
Attend required departmental meetings
Coordinate with internal departments to find solutions and resolve matters
Provide customers/Reps with accurate shipping quotes and services
Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Qualification
Required
Excellent organization skills
Must be able to multi-task, prioritize and manage time effectively
Excellent verbal and written communication skills
Proficiency in administrative and documentation procedures
Ability to always remain professional and courteous with customers
High School Diploma or equivalent; college degree preferred
2+ years of related work experience in a customer-oriented environment
Benefits
Health, dental, and vision benefits
Paid parental leave
401(k) with employer match
Company
Loloi Rugs
Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Westerhouse
Chief Operating Officer
Recent News
Home Textiles Today
2025-09-17
2025-04-09
Company data provided by crunchbase