Project Manager, Customer Success Implementations jobs in United States
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Motion Recruitment · 1 day ago

Project Manager, Customer Success Implementations

Motion Recruitment is a leading provider of Life Sciences products, services, and solutions. They are seeking a Project Manager to oversee project management and implementation of service opportunities, ensuring high-quality results through collaboration with internal teams, customers, and vendors.

Information TechnologyRecruitingStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Lead the planning, coordination, and execution of onsite customer service implementations, laboratory and production relocations, and related operational transition projects
Collaborates with cross-functional teams (Lab & Production Services, Supply Chain, Operations, EHS, IT, Facilities), customers, and external vendors to ensure seamless project delivery and minimal disruption to operations
Oversees and completes the implementation of new processes, standards, or operational plans
Provides subject matter expertise in areas such as project management, onsite service opportunities, project scope definition, risk identification, project methodology, resource allocation, and facilitation
Lead end-to-end management of service implementation and relocation projects, including scoping, planning, execution, and post-project review
Develop comprehensive project plans, risk assessments, and timelines aligned with customer goals and company standards
Coordinate cross-functional teams to ensure project success
Serve as the primary point of contact for the customer throughout the project lifecycle, ensuring transparency and accountability
Manage all aspects of project logistics equipment moves, lab setups, material transfers, staffing coordination, and vendor alignment
Identify and mitigate potential risks and constraints to project
Conduct site assessments and readiness evaluations with stakeholders to align goals, objectives, and deliverables prior to implementation or relocation activities
Prepare and deliver project documentation, including status reports, dashboards, budget updates, closure reports, and project summaries
Ensure compliance with all safety, regulatory, and quality requirements during relocations and implementations
Analyze recurring but varied project-related problems, including timelines, stakeholder expectations, and risk assessments
Communicate with parties within and outside of own discipline or department
May manage vendor relationships, including conducting planning sessions with vendors and service providers to define project scope and performance expectations
Perform additional duties as assigned

Qualification

Service Delivery ImplementationProject ManagementCross-Functional CollaborationRisk IdentificationResource AllocationLab Support OperationsMicrosoft OfficeCustomer EngagementLogistical SkillsCommunicationAdaptability

Required

1-3 years of experience managing service delivery implementation or relocation projects preferably in laboratory life sciences or manufacturing environments
Demonstrated success leading projects with cross-functional stakeholders and customer interaction
Professional knowledge and background in project management, project scope definition, risk identification, project methodology, resource allocation, and facilitation
Proven understanding of lab support operations and materials management
Skilled in Microsoft Office
Excellent written and verbal communication, presentation, and customer engagement skills
Strong operational, logistical, and customer relationship skills
Ability to analyze a variety of project-related factors including timelines, stakeholder expectations, and risk assessments
Ability to adapt project methodologies to fit evolving business needs
Ability to communicate with parties within and outside of own discipline or department

Preferred

Familiarity with EHS, supply chain logistics, facility readiness, GxP, and quality management requirements beneficial

Company

Motion Recruitment

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Motion Recruitment, a Kelly® Company, delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers.

H1B Sponsorship

Motion Recruitment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (12)
2023 (1)
2021 (1)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Littlejohn & Co
2024-05-03Acquired
2018-04-30Private Equity
1998-06-04Private Equity

Leadership Team

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Beth Gilfeather
CEO
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Brad Page, MBA
Chief Financial Officer
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Company data provided by crunchbase