Visa · 14 hours ago
Associate Systems Analyst, (Junior Level) - Major Incident Management
Highlands Ranch, CO
Full-time
Onsite
Entry Level
$67K/yr - $103K/yr
3+ years expVisa is a world leader in payments technology, facilitating transactions globally. The role involves managing major incidents to minimize business disruptions and ensuring effective communication among stakeholders.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
No H1B
Responsibilities
Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
Communicate well and work cordially in global teams with teammates from different cultures and time zones
Adhere to standard procedures and suggest improvements if needed
Build the knowledge base and understand the various application service flows, products, services and support teams functions
Manage high-impact, high-severity incidents with a focus on minimizing business disruptions
Enhance technical skills through participation in ongoing training
Operations environments require shift work, including weekends and holidays as requested or scheduled
Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly
Coordinate and facilitate the resolution of major incidents with relevant teams
Track update and close all assigned requests in the incident management system
Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies
Qualification
Required
Bachelors degree, OR 3+ years of relevant work experience
Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
Communicate well and work cordially in global teams with teammates from different cultures and time zones
Adhere to standard procedures and suggest improvements if needed
Build the knowledge base and understand the various application service flows, products, services and support teams functions
Manage high-impact, high-severity incidents with a focus on minimizing business disruptions
Enhance technical skills through participation in ongoing training
Operations environments require shift work, including weekends and holidays as requested or scheduled
Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly
Coordinate and facilitate the resolution of major incidents with relevant teams
Track update and close all assigned requests in the incident management system
Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies
Preferred
Associate's degree in IT, Computer Science or related field, with 2 or more years of experience in IT support, major incident management, service management or a related role, or bachelors degree in IT, Computer Science or related field
Basic understanding of server administration (e.g., basic commands, file system navigation on Windows and Linux), Network troubleshooting, Database concepts, and cloud computing
A keen interest in learning new skills and technology through online resources
Must be a self-starter and pick up new skills and knowledge
Familiarity with ITIL framework and best practices
Stay current with industry trends and best practices in incident management
Knowledge of card payment services processing is highly preferred
Ability to prioritize and multitask. Flexibility and adaptability in work approach
Excellent analytical problem-solving skills and the ability to drive multiple teams to achieve results
Must exercise a reasonable amount of independent judgment under minimum supervision
Must be result-oriented and constantly looking for new ways to improve efficiency and productivity
Excellent communication and customer service skills and dedication to enhancing customer service experience
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
Crowdfund Insider
2026-01-25
2026-01-25
https://fastcompanyme.com
2026-01-24
Company data provided by crunchbase