Loloi Rugs · 5 hours ago
Customer Service Representative (Inbound Team)
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expLoloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. They are seeking a highly motivated and enthusiastic Customer Service Representative for their inbound team to provide excellent service and support to customers.
Wholesale
Responsibilities
Receive incoming calls and make outbound calls
Maintain company standards to ensure high-quality service
Build relationships with customers to ensure satisfaction and repeat purchasing
Provide website login and order information to Customers and Sales Representatives
Navigate proprietary software to process faxed, emailed and web submitted orders
Analyze back-order reports, fill backorders, and process payment information
Complete new account setups using our proprietary software
Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome
Payment processing via multiple processing platforms
Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies
Generate and effectively communicate Reports to provide to the customer or representative
Attend required departmental meetings
Coordinate with internal departments to find solutions and resolve matters
Provide customers/ Reps with accurate shipping quotes and services
Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area
Qualification
Required
Excellent organization skills
Must be able to multi-task, prioritize and manage time effectively
Excellent verbal and written communication skills
Proficiency in administrative and documentation procedures
Ability to always remain professional and courteous with customers
High School Diploma or equivalent; college degree preferred
2+ years of related work experience in a customer-oriented environment
Benefits
Health, dental, and vision benefits
Paid parental leave
401(k) with employer match
Company
Loloi Rugs
Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Westerhouse
Chief Operating Officer
Recent News
Home Textiles Today
2025-09-17
2025-04-09
Company data provided by crunchbase