VetnCare · 5 hours ago
Customer Service Representative
San Francisco, CA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $22.50/hrVetnCare is a veterinary clinic dedicated to providing excellent care for pets and their families. They are seeking a Customer Service Representative who will be the first point of contact for clients, ensuring a smooth and positive experience at the clinic.
Health CarePetVeterinary
Responsibilities
Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism
Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff
Educate clients on preventive care, treatment plans, and hospital services while maintaining accurate client and patient records
Coordinate patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff
Support billing, invoicing, and payment processing while answering client questions about services and fees
Collaborate with veterinarians, RVTs, and assistants to ensure a positive, efficient, and organized clinic environment
Qualification
Required
Strong communication skills
Organization skills
Enthusiasm for helping clients and pets
Ability to welcome clients in-person, over the phone, and via email with warmth and professionalism
Experience in scheduling appointments, surgeries, dental procedures, and follow-ups
Ability to educate clients on preventive care, treatment plans, and hospital services
Experience in maintaining accurate client and patient records
Ability to coordinate patient admissions, discharges, and in-hospital care updates
Experience in supporting billing, invoicing, and payment processing
Ability to collaborate with veterinarians, RVTs, and assistants
Benefits
Great community with nearby restaurants, coffee shops, and shopping
Work with a dedicated group, many with 20 years of experience in Vet-med and Presidio Way Pet Hospital
Team building activities and movie nights!
Company
VetnCare
VetnCare is a Veterinary hospital that offer standard of medical, surgical, and dental veterinary care.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-12Debt Financing
Leadership Team
Cyril Vergis
Chief Financial Officer
Erin McGlover, PHR
Senior Talent Acquisition Partner
Recent News
Saratoga Partners
2023-08-29
Company data provided by crunchbase