INSIGNIA HEALTHCARE GROUP LIMITED · 4 hours ago
Customer Service Representative / Call Center
South Jordan, UT
Contract
Onsite
New Grad, Entry Level
$20/hr - $22/hrInsignia Healthcare is seeking an energetic and dedicated Customer Service Representative to join their dynamic team. In this vital role, you will provide exceptional support to customers through various channels, ensuring their needs are met with enthusiasm and professionalism.
Health CareMedicalTraining
Responsibilities
Respond promptly and professionally to customer inquiries through various channels including phone, email, and live chat
Provide accurate information about products, services, billing, and account details with clarity and patience
Assist customers with troubleshooting issues, processing transactions, and resolving complaints efficiently
Handle outbound calling to follow up on customer requests or promote additional services when appropriate
Maintain detailed records of customer interactions using data entry tools and CRM systems to ensure seamless service continuity
Demonstrate excellent phone etiquette and communication skills to build rapport and trust with clients
Support client services by coordinating appointments, processing payments securely, and managing cash handling procedures when necessary
Collaborate with team members to share insights, improve processes, and enhance overall customer support quality
Utilize Microsoft Office applications and computer skills to manage documentation, generate reports, and analyze customer feedback for continuous improvement
Uphold high standards of accuracy in typing and data entry tasks to ensure precise record keeping
Qualification
Required
Excellent communication skills
Ability to handle multiple tasks
Respond promptly and professionally to customer inquiries through various channels including phone, email, and live chat
Provide accurate information about products, services, billing, and account details with clarity and patience
Assist customers with troubleshooting issues, processing transactions, and resolving complaints efficiently
Handle outbound calling to follow up on customer requests or promote additional services when appropriate
Maintain detailed records of customer interactions using data entry tools and CRM systems
Demonstrate excellent phone etiquette and communication skills to build rapport and trust with clients
Support client services by coordinating appointments, processing payments securely, and managing cash handling procedures when necessary
Collaborate with team members to share insights, improve processes, and enhance overall customer support quality
Utilize Microsoft Office applications and computer skills to manage documentation, generate reports, and analyze customer feedback for continuous improvement
Uphold high standards of accuracy in typing and data entry tasks to ensure precise record keeping
Preferred
Prior experience in call center environments or customer support roles
Familiarity with outbound calling
Bilingual abilities or multilingual skills
Demonstrated sales experience or client services background
Strong analysis skills
Experience with cash handling procedures
Excellent communication skills in English
Additional language proficiency
Familiarity with Microsoft Office tools such as Word and Excel
Call center experience combined with good phone etiquette
Benefits
Comprehensive training
Ongoing development opportunities
Company
INSIGNIA HEALTHCARE GROUP LIMITED
INSIGNIA HEALTHCARE GROUP LIMITED is a hospital & health care company based out of Norwich, United Kingdom.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase