HyperStrong · 13 hours ago
Service Engineer
United States
Full-time
Remote
Mid Level
4+ years expHyperStrong International USA Corp is seeking a Service Engineer to support their Field Service Team with Commissioning and Operations within the Service Department. This technical execution role focuses on battery system performance analysis, electrical testing, and advanced troubleshooting to support field service and commissioning activities.
Mechanical Or Industrial Engineering
Responsibilities
Analyze test results to validate usable capacity, efficiency, availability, and compliance with project and contractual requirements
Identify abnormal performance trends, degradation indicators, and system limitations, and drive corrective actions through resolution
Independently diagnose complex technical issues using BMS, PCS, EMS, and monitoring platforms
Analyze logs, alarms, event data, and telemetry to determine root cause across hardware, software, controls, and configuration layers
Write electrical test plans, evaluate test results, and recommend corrective actions and next steps during root cause investigations
Define and execute corrective action plans, including recovery steps, retesting, and validation of system restoration
Own technical evaluation and troubleshooting protocols during Tier 1 outages, directing diagnostic strategy, data collection, testing, and corrective actions through system stabilization and return to service
Serve as the primary technical escalation point for performance-related field issues
Provide direct technical support to field service and commissioning teams during critical testing, troubleshooting, and system recovery activities
Support integration testing, system tuning, and performance validation activities as required
Develop and deliver clear technical summaries, performance reports, and diagnostic findings for internal teams and customers
Support root cause analyses (RCAs), corrective action reports, and warranty or performance-related documentation
Maintain accurate records of findings, actions taken, and outcomes to support continuous improvement
Provide feedback into product design, software updates, and service process improvements based on field and performance data
Support Service leadership with technical input for customer communications, risk assessments, and decision-making
Qualification
Required
Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline; equivalent practical experience will be considered
4+ years experience supporting utility-scale Battery Energy Storage Systems, power electronics, or grid-connected energy systems
Demonstrated experience executing and supporting battery capacity testing, performance testing, or system acceptance testing
Proven ability to independently diagnose and resolve complex system issues using BMS, PCS, EMS, and site monitoring platforms
Strong understanding of: Battery performance metrics, degradation mechanisms, and capacity validation; BMS architecture, controls logic, and data interpretation; PCS operation, grid interconnection, and protection behavior
Experience analyzing alarms, logs, time-series data, and event records to perform root cause analysis
Ability to lead technical evaluation and troubleshooting efforts during high-severity (Tier 1) outages
Strong written and verbal communication skills, with the ability to clearly direct field teams and document technical findings
Willingness to support commissioning, testing, and outage response activities outside standard business hours when required
Company
HyperStrong
Beijing HyperStrong Technology Co., Ltd. (HyperStrong, 688411.SH) is a global leading provider of energy storage solutions.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Energy-Storage.News
2025-08-13
Company data provided by crunchbase