Abide Home Care · 2 days ago
After Hours Call Team (ACT) Coordinator
Thomasville, GA
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrAbide Home Care is seeking an After Hours Call Team (ACT) Coordinator to support their emergency scheduling operations. The role involves managing service inquiries, scheduling changes, and maintaining accuracy in the scheduling system to ensure quality client and caregiver experiences.
Assisted LivingElder CareElderlyHealth CareHome Health CareNursing and Residential Care
Responsibilities
Contributes to duties related to service inquiry calls including taking the initial service inquiry calls, sending information to appropriate Abide Home Care regional team and inputting information into the scheduling software
Responsible for handling caregiver/client schedule changes by following the appropriate organizational chart for action steps
Responsible for the maintenance and accuracy of the scheduling system
Responsible for reporting directly to the Abide ACT Lead on all the duties listed above on a weekly basis
Oversight of all office purchases, including all office supplies and other items
Responsible for coordinating all after hours scheduling activities with the caregivers and clients and tracking these updates and changes in the scheduling system
Responsible for taking initial client/caregiver emergency calls and client/caregiver complaints and reporting to the appropriate Abide Home Care regional team for further direction
Qualification
Required
Must be able to operate a computer, and software necessary to accomplish operations, including; scheduling programs, Microsoft Office Word and Excel, web browser and email
Must be able to communicate fluently and clearly, both verbally and in writing, in the language most commonly used in the workplace, which is English
Must be able to meet attendance expectations, and meet deadlines
Must have a high school diploma
Preferred
Strong organizational, time management, and prioritization skills
Excellent communication skills and a positive attitude
Analytical and problem solving skills to take ownership and make competent decisions
Ability to work in a fast paced environment
Background in homecare, healthcare or scheduling
Company
Abide Home Care
Abide Home Care provides in-home senior care to support clients and their family's needs with personalized home care solutions.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase