Caesars Entertainment · 14 hours ago
Major Incident Manager
United States
Full-time
Remote
Senior Level
5+ years expCaesars Entertainment is a leading gaming company with a strong presence in sports betting and iGaming. The Major Incident Manager will be responsible for identifying and managing incident causes for IT services, overseeing the life cycle of problems and incidents, and driving proactive measures to prevent future incidents.
Food and Beverage
Responsibilities
Identify and manage incident causes for IT services
Root cause analysis to identify, rectify, and prevent issues within our applications and platforms
Oversee and prioritize actions for detection, analysis, containment, and resolution of incidents
Manage the life cycle of problems and incidents that occur within the IT organization
Work in a proactive manner, identifying and preventing problems and incidents before they occur
Heavy data analysis to not just identify trends in data, but figure out which data should be captured and acted upon proactively to solve and prevent incidents
Problem-solve and accelerate problem-solving issues across the organization
Understand and identify the underlying causes of incidents and identify the best method for root cause elimination
Document identified best practices and processes for the organization and future needs
Lead discussions and teams to identify and rectify active and prevent future incidents
Work independently and with various stakeholders within the organization to identify and strengthen the organization
Mentor and support members of the incident response team
Drive completion of incident response scenarios to not just resolve, but also better the organization through improved practices
Qualification
Required
5+ years of developing successful incident response practices across enterprise-level organizations
Successful problem management process implementation for IT organizations
Strong problem management experience with identifying, managing, and remediating incidents
You focus on delivering results and meeting data-driven goals
You enjoy collaborating and solving problems with others, keeping solutions as simple as possible
You are comfortable soliciting and providing direct constructive feedback
You are highly motivated, wanting to work with the best and be the best
You inspire teams to build best-in-class b2c products
Proactive mindset to problem solve and prevent future incidents
Strong documentation skills
Preferred
Experience in sports betting or as a sports fan is very beneficial
Experience in cloud-based applications and organizations is very beneficial
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase