BestCare Treatment Services, Inc. · 14 hours ago
IT Support Specialist - Redmond
Redmond, OR
Full-time
Onsite
Entry Level
$19/hr - $24.93/hr
1+ years expBestCare Treatment Services, Inc. is seeking an IT Support Specialist to provide frontline technical assistance to staff. The role involves troubleshooting hardware, software, and network issues, managing user accounts, and assisting with system administration to ensure a smooth user experience.
GamblingHealth CareMental HealthNon ProfitRehabilitation
Responsibilities
Provide first-level technical support to staff by responding to help desk tickets, emails, and phone inquiries
Troubleshoot and resolve basic hardware, software, and connectivity issues
Assist with the installation, configuration, and maintenance of workstations, peripherals, and office technology
Support users with password resets, account lockouts, and access issues
Document troubleshooting steps and resolutions in the ticketing system
Escalate complex issues to IT Support Specialist II or other appropriate IT staff as needed
Assist in deploying and updating software applications and system patches
Perform routine maintenance tasks such as monitoring system performance, checking backups, and verifying security updates
Assist with inventory management of IT equipment and supplies
Maintain a high level of customer service and professionalism in all interactions
Support IT team initiatives and projects, as assigned
May be required to travel to other BestCare sites to perform related job functions
Other related duties as assigned
Qualification
Required
High School Diploma (or equivalent) required
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and have a reliable vehicle with adequate insurance to travel as needed between BestCare locations
Basic knowledge of Windows and macOS operating systems, Microsoft Office 365, and common enterprise applications
High proficiency in MS Office 365 (Word, Excel, Outlook), databases, virtual meeting platforms, internet, and ability to learn new or updated software
Strong problem-solving and troubleshooting skills
Knowledge of and skills in PCs/large networks
Excellent customer service skills and ability to communicate technical information clearly to non-technical users with a diverse population of staff
Basic understanding of networking concepts such as Wi-Fi, VPN, and IP addressing
Ability to prioritize and manage multiple tasks in a fast-paced environment
Willingness to learn and develop technical skills through hands-on experience and training
Strong communication skills (oral and written)
Demonstrated ability to communicate technical information to audiences of varied levels of technical knowledge and to provide quality service
Strong prioritization skills, follow-through, and excellent attention to detail required
Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes
Ability to build and maintain positive relationships
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively
Ability to work effectively and respectfully in a diverse, multi-cultural environment
Ability to work independently as well as participate as a positive, collaborative team member
Ability and willingness to travel between business locations as needed
Preferred
College courses or certifications in IT a plus
At least one (1) year of experience in IT support, help desk, or a related role preferred
Company
BestCare Treatment Services, Inc.
BestCare is proud to be one of the longest-term providers in the Central Oregon region.
201-500 employees
H1B Sponsorship
BestCare Treatment Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase