Odevo · 20 hours ago
General Manager - High-Rise
Miami, FL
Full-time
Onsite
Senior Level
5+ years expOdevo and KW Property Management & Consulting are leaders in property and community management, focused on delivering exceptional service through innovative technology and operational excellence. The General Manager will oversee property operations, manage large communities, and ensure compliance with management objectives while fostering positive relationships with clients and staff.
Real Estate
Responsibilities
Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives
As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key
The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required
Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations
On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations
Prepare annual budget for the association
Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables
Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned
Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company’s safety standards. Motivates staff to work as a team
Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting
Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures
Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered
Responds to phone calls and correspondence in a timely and professional manner
Maintain a professional relationship with the BOD, Unit Owners, and vendors
Ability to run a BOD meeting when necessary according to Roberts Rules of Order
Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations
Prepares professional presentations of reports, action plans, budgets, bid analysis, etc
Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies
Organizes time effectively and successfully balances the competing demands of multiple projects
Attends monthly Manager’s meeting
Maintain and uploads all documents into the management support systems accurately and update accordingly
Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly
Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company’s standards
Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site
Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required
Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement
Monitors aging report, timely legal action, and updated collection module on a timely basis
Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly
Qualification
Required
Five (5) years of experience as Community Property Manager managing the community operations, such as staff and service contracts
High School diploma required, college degree preferred
Must have a strong working knowledge of customer service principles and practices
Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity
Must be proficient and working knowledge of Microsoft Office Applications
Must have a Florida CAM license
Must have a valid FL Driver's license
Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends
Must have the ability to react and address all emergency situations in a timely manner
Some locations will require bi-lingual in English and Spanish
Company
Odevo
Odevo is a real estate based property management and residential services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CVC Capital Partners
2024-08-28Private Equity
Recent News
2025-12-15
Company data provided by crunchbase