CivicMinds, Inc · 17 hours ago
Business Development Manager
United States
Full-time
Remote
Senior Level
5+ years expCivicMinds, Inc is focused on developing and expanding a diversified portfolio of clients. The Business Development Manager will proactively network, establish target accounts, and ensure client satisfaction while driving performance benchmarks and process improvements.
Information Technology
Hiring Manager
Vidhi Y.
Responsibilities
Develop and expand a diversified portfolio of clients through proactive networking, strategic outreach and leveraging existing relationships
Establish a target list of accounts each quarter covering all service segments for the firm
Consistently meet and/or exceed monthly and annual performance benchmarks
Work with marketing team to ensure closing of warm leads provided
Actively promote firm’s technology tools and solutions to high volume clients that require product level visibility and supply chain tracking
Provide solutions to customer problems or challenges through working with all internal departments to mitigate impact on customer supply chain
Lead periodic business reviews and continuous improvement discussions to strengthen client relationships and identify efficiency opportunities
Negotiate with agents and finalize pricing with customers
Improve ‘customer experience’ by acting as an advocate for them, internally conveying their specific needs across the organization, to ensure prioritization of resources. Provide customers with business insights to allow them to proactively manage potential issues/problems
Partner with Operations, IT, and Finance to ensure smooth onboarding and implementation for new accounts
Champion process improvements that drive efficiency and deliver added value to clients and firms
Monitor and manage AR to ensure timely collections and maintain healthy account performance
Oversee all aspects of account management, including sales quotations, proposals, and administrative functions as needed
Qualification
Required
Minimum of 5 years of sales experience in freight forwarding or logistics
Experience selling Ocean/Air Import and Export Services, and Customs Brokerage services at a profitable level
Strong ability to identify customer needs and deliver tailored, innovative logistics solutions
Excellent communication, interpersonal, organizational, and negotiation skills, with a customer first mindset
Highly motivated, goal oriented and accountable, with a strong sense of ownership for results
Proficient in Microsoft Office Suite, especially Excel and PowerPoint; Familiarity with CRM systems is a plus
High school diploma or GED is required
Preferred
Fluency in additional languages beyond English is a plus
Company
CivicMinds, Inc
CivicMinds, Inc is one of the best Consulting Companies in Southern California.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gabriela Franco, CEO
CEO
Company data provided by crunchbase