The Cincinnati Insurance Companies · 4 hours ago
Customer Care Center - Account Manager I - III - Commercial Lines
Fairfield, OH
Full-time
Onsite
Entry, Mid Level
$50K/yr - $80K/yr
2+ years expThe Cincinnati Insurance Companies is committed to putting people first and is seeking an Account Manager for their Customer Care Center. The role involves managing policies for independent agents, providing exceptional customer service, and collaborating with a diverse team.
Insurance
Responsibilities
Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center
Creatively resolve challenges or obstacles to provide superior customer service by taking ownership and initiative
Effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration
Identify and explain coverage gaps and exposures to insureds using language understandable to non-insurance professionals
Underwrite and price policies, including direct correspondence with policyholders
Use technology to analyze reports to determine profitability and pricing needs for renewal and new business opportunities
Maintain overall quality and efficiency of work performed on the team
Maintain an assigned territory size and volume
Meet high demand of requests within stated service standards while maintaining accuracy
Assist with training new associates as needed
Qualification
Required
high school diploma required
2+ years of property and casualty insurance experience required
experience with underwriting and/or risk selection within a carrier or agency required
ability to analyze situations and make decisions
clearly explain complex insurance issues to customers with little to no insurance knowledge
learn coverage forms, company products, company appetite and procedures
work autonomously with attention to detail
use various software and operating systems
collaborate with others to get results, including being flexible and open to change
the ability to maintain license through continuing education according to state requirements
Preferred
associate or bachelor's degree preferred
an active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire
Benefits
Annual cash bonus
Stock incentives
Company
The Cincinnati Insurance Companies
The Cincinnati Insurance Companies markets business, home and auto insurance products through independent insurance agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael J. Sewell
CFO, Executive Vice President & Treasurer
Steven A. Soloria, CFA, CPCU
Sr. Vice President, Chief Investment Officer
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