Eide Bailly LLP · 14 hours ago
Support Engineer
Greater Cleveland
Full-time
Hybrid
Entry, Mid Level
2+ years expEide Bailly LLP is a collaborative workplace that focuses on integrity and support for its employees. They are seeking a Support Engineer to provide onsite and remote technical support, troubleshoot computer and network issues, and maintain hardware and software inventories.
Business Development
No H1B
Responsibilities
Provides excellent technical assistance and desktop support to end users
Installs, modifies, and repairs computer hardware and software
Troubleshoots computer systems and/or printer hardware issues
Troubleshoots software issues
Troubleshoots miscellaneous network and server issues
Asks questions to determine nature of the problem
Walks end users through the problem-solving process
Documents end users queries, problems, and solutions
Follows up with end users to ensure issue has been resolved
Provides onsite support for Help Desk in a multi-location office
Maintains office hardware and software inventories
Serves as a back-up resource for the Help Desk call center
Ensures timely and accurate performance on assigned projects
Maintains compliance with project budgets, turnaround times, and deadlines
Qualification
Required
Associate's Degree in Information Systems, Computer Science, or related field; an equivalent combination of education and experience may be substituted
2-4 years of experience with Microsoft products
2-4 years of experience with PC hardware
Advanced knowledge of Microsoft Windows and Microsoft Office
Working knowledge PC and printer hardware
Outstanding customer service skills
Proven problem solving and troubleshooting abilities and attention to detail
Ability to communicate clearly in writing and verbally
Ability to work independently with minimal supervision
Ability to work on multiple projects and meet deadlines by setting priorities with work projects
Ability to establish and maintain effective working relationships with co-workers and clients
Prolonged standing and sitting, some bending, stooping, and stretching, and the ability to lift 50 lbs
Must be authorized to work in the United States now or in the future without visa sponsorship
Benefits
Generous paid time off
Comprehensive medical, dental, and vision insurance
401(k) profit sharing
Life and disability insurance
Lifestyle spending account
Certification incentives
Education assistance
Referral program
Company
Eide Bailly LLP
Eide Bailly helps businesses work smarter — financially, operationally, and strategically.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carrie Haugen
Eide Bailly BOLD Women Program Co-Founder/Co-Facilitator
Timothy Waufle, CPA
Outsourced CFO and Controller
Recent News
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