VNS Health · 1 day ago
Program Coordinator-Queens Children Mobile Crisis Team
New York, NY
Full-time
Onsite
Mid, Senior Level
$70K/yr - $88K/yr
3+ years expVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. The Program Coordinator for the Queens Children Mobile Crisis Team supervises the administrative and clinical operations for a Behavioral Health Services program, ensuring quality service delivery and compliance with policies.
CharityHealth CareHome Health CareNon Profit
Responsibilities
Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives
Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times
Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies
Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements
Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed
Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements
Oversees compliance of quality and performance indicators and supervises staff to achieve goals
Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program
Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients
Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping
Ensures established program financial targets are consistently met in all categories
Educates and supervises team regarding client safety issues when in the field visiting with clients
Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed
Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training
Represents VNS Health on internal and/or external committees in the community when requested
Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames
Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members
Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management
Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate
Participates in after-hours triage for screening referrals as needed
Conducts field visits a clinical member of the Mobile Crisis team
Participates in special projects and performs other duties as assigned
Qualification
Required
Master's Degree in Social Work, Education or related field from an accredited college or university
Minimum three years of experience in a community mental health setting
Minimum of one-year of supervisory experience
Effective oral, written and interpersonal communication skills
Proficient with personal computer skills including Microsoft Word and Excel
Preferred
Valid New York State driver's license may be based on program needs
Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State
Child and Adolescent Needs and Strengths New York (CANS) certification. Must complete necessary training to administer the CANS NY assessment in the UAS system within 60 days of start date
Crisis intervention experience
Prior experience in working with children and adolescents
Company
VNS Health
VNS Health provides home care, hospice care, and behavioral health services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dan Savitt
President and CEO
Aman Y. Shah
Vice President, New Ventures & Strategic Partnerships
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