Rainbow Babies and Children's Hospital · 1 day ago
Scheduling Coordinator II Midtown Clinic
Cleveland, OH
Full-time
Onsite
Mid LevelRainbow Babies and Children's Hospital is seeking a Scheduling Coordinator II who will be a vital part of the UH Patient Access Services Team. This role focuses on delivering exceptional appointment booking experiences and managing complex appointment scheduling while ensuring customer satisfaction and maintaining the hospital's image.
Hospital & Health Care
Responsibilities
Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment/encounter and claim
Explain pre-appointment preparation requirements such as fasting and fluid consumption
Provide patient education about third party coverage and liabilities; communicate payment options and personally connect patients to a financial counselor if needed
Use effective telephone techniques in collecting patient balances owed, post and balance co-pays and deductibles and process other patient payments
Identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay
Performs a variety of additional support and backup functions within the department, and provides cross-coverage as needed
Helps mentor new hires
Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows
Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay
Recruits and trains patients to access My UH Care Personal Health Record
Exceeds achievement of productivity and quality standards
Subject matter expert in computer applications used by PAS, insurance/government regulations, and UH/PAS policies/procedures used within the department
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
Maintains a clean and organized work area. Will be cross-trained to perform other duties as assigned
Actively participates in UH emergency preparedness
May be scheduled to work at off-sites
Performs other duties as assigned
Complies with all policies and standards
For specific duties and responsibilities, refer to documentation provided by the department during orientation
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace
Qualification
Required
Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment/encounter and claim
Explain pre-appointment preparation requirements such as fasting and fluid consumption
Provide patient education about third party coverage and liabilities; communicate payment options and personally connect patients to a financial counselor if needed
Use effective telephone techniques in collecting patient balances owed, post and balance co-pays and deductibles and process other patient payments
Identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay
Performs a variety of additional support and backup functions within the department, and provides cross-coverage as needed
Helps mentor new hires
Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows
Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay
Recruits and trains patients to access My UH Care Personal Health Record
Exceeds achievement of productivity and quality standards
Subject matter expert in computer applications used by PAS, insurance/government regulations, and UH/PAS policies/procedures used within the department
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
Maintains a clean and organized work area. Will be cross-trained to perform other duties as assigned
Actively participates in UH emergency preparedness
May be scheduled to work at off-sites
Performs other duties as assigned
Complies with all policies and standards
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace
Company
Rainbow Babies and Children's Hospital
Rainbow Babies and Children's Hospital
10001+ employees
H1B Sponsorship
Rainbow Babies and Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase