Yale University · 3 hours ago
REDCap Senior Program Manager
United States
Full-time
Remote
Mid, Senior Level
$82K/yr - $132K/yr
6+ years expYale University is committed to contributing to a better tomorrow, and they are seeking a REDCap Senior Program Manager to oversee and manage the comprehensive REDCap program. The role involves providing technical leadership, ensuring compliance, and optimizing program operations across multiple systems.
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Responsibilities
Oversee end-to-end program operations, including roadmap development, capacity planning, governance, release management, and application lifecycle activities
Lead program planning, staffing, workload distribution, and prioritization to ensure timely delivery of enhancements, upgrades, integrations, and user-requested features
Ensure REDCap program alignment with organizational goals, institutional policies, HRPP requirements, security standards, and best practices
Develop, maintain, and optimize program policies, SOPs, SLAs, and ServiceNow workflows; establish standardized documentation and knowledge-based resources to enable efficiency and consistent decision-making across the administration team
Direct service, performance, and reliability monitoring across systems, escalating risks proactively and ensuring operational continuity
Serve as the primary liaison between the REDCap operations and key stakeholders across Yale University and Yale New Haven Health System, including the Research Informatics Office, HRPP, Information Security, ISO/IT support, clinical departments and research teams
Facilitate communication between administrators, investigators, data managers, clinicians, and external partners to ensure regulatory compliance, system stability, and high-quality user experience
Lead stakeholder engagement initiatives, including the establishment and facilitation of a REDCap Steering Committee to guide system-wide priorities, governance decisions, and resource allocation
Identify and prioritize REDCap system enhancements, emerging needs, and cross-server harmonization opportunities in partnership with users, institutional leadership, and steering committee
Lead the development and optimization of workflows such as onboarding, project review standards, data integrations (e.g., Epic, Mosio), external modules, and change-control processes
Partner with ITS teams to coordinate system documentation, maintenance planning, audit readiness, and quality assurance activities, ensuring secure and reliable REDCap operations across all environments
Conduct ongoing evaluation of system performance, workload trends, audit findings, and user feedback to inform improvement strategies and operational refinements
Train and educate users to maximize self-service capabilities, enhancing system proficiency
Evaluate and implement cost recovery models to ensure sustainable operations
Oversee the consolidation and sunsetting of legacy REDCap platforms with minimal interruptions to users
Supervise the Senior REDCap Administrator and broader REDCap administration team, ensuring clarity of responsibilities, technical consistency, and aligned communication practices
Lead hiring, onboarding, and professional development efforts
Foster a collaborative, inclusive team culture that promotes innovation, cross-training, problem solving, and consistency across all systems
Serve as acting Product Manager, provide user support, and perform administrative functions as needed across Yale’s multi-system REDCap program
Provide regular updates to the Director, senior leadership, and governance bodies regarding operational status, upgrade timelines, audit results, risks, resource needs, and program milestones
Ensure REDCap operations comply with all applicable institutional policies, federal regulations, and industry standards for secure research data systems involving high risk data
Oversee program documentation, reporting, and quality assurance processes to maintain high standards of compliance and performance
Qualification
Required
Demonstrated experience managing REDCap systems, with a strong understanding of REDCap functionality, user administration, and compliance considerations
Leadership and Problem Solving: Proven ability to lead program planning, team development, and implementation aligned with organizational goals, analyze situations, identify problems, and develop effective solutions
System Management: Proven proficiency in managing complex systems, ensuring operational efficiency, compliance, and overseeing system enhancements
Regulatory Compliance: understanding regulatory requirements, including HIPAA, 21 CFR Part 11, and GDPR, and their implications on systems related to clinical research and data management
Policy Development: Experience in creating and implementing policies, procedures, and standards to ensure operational efficiency and regulatory compliance
Stakeholder Engagement and Communication: Proven ability to engage and collaborate with diverse stakeholders, including departmental leaders, steering committee members, IT staff, Principal Investigators, faculty, researchers, and external consultants, using excellent verbal and written communication skills to develop and deliver programs that support institutional needs
Bachelor's degree in a related field
Six years of related experience or an equivalent combination of education and experience
Preferred
Master's degree in Public Health, Health Informatics, Data Science, or a related field preferred
5+ years of hands-on experience with REDCap
At least 2 years serving as a REDCap administrator or in a similar leadership role managing REDCap projects
Experience designing complex REDCap databases, managing user permissions, and supporting multi-site studies is highly desirable
Familiarity with data security, compliance, and reporting standards (HIPAA, GDPR, etc.) is a plus
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
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2026-01-22
2025-12-10
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