Centraprise · 4 hours ago
CYARA Tester
Detroit, MI
Full-time
Onsite
Mid Level
4+ years expCentraprise is seeking a CYARA Tester to join their team in Detroit, MI. The role involves designing and executing automated test scripts for IVR systems, validating performance, and working closely with development teams to ensure quality and reliability.
EmploymentRecruitingStaffing Agency
Hiring Manager
Rahul Jaiswal
Responsibilities
Design, develop, execute and maintain automated test scripts for the IVR system
Verify and validate performance and reliability of the IVR system
Develop and document test plans
Work closely with the development team to ensure defects are closed timely manner
Develop, maintain, and execute CYRA automated test scripts
Build automated suites for regression, smoke, and functional testing
Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS
Analyze CYRA reports and troubleshoot failures
Test CXone Studio/Architect IVR flows, routing strategies, queues & skills
Validate call recording triggers across CXone and Genesys Cloud
Identify: Call drops, Latency, IVR delay, Queue buildup, System bottlenecks
Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations
Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
Ability to simulate concurrent calls and track system performance
Prepare test scenarios, test cases, and reusable scripts
Perform E2E customer journey testing for voice & digital channels
IVR platform testing by Cyara and Python/JavaScript for test automation
Qualification
Required
Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
Good understanding of below contact center concepts: IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
Design, develop, execute and maintain automated test scripts for the IVR system
Verify and validate performance and reliability of the IVR system
Good understanding of Cyara Velocity, Cruncher and Pulse modules
Develop and document test plans
Work closely with the development team to ensure defects are closed timely manner
Strong analytical, problem-solving and Troubleshooting skills
Excellent communication skills and should work directly with customers/vendor
Develop, maintain, and execute CYRA automated test scripts
Build automated suites for regression, smoke, and functional testing
Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS
Analyze CYRA reports and troubleshoot failures
Test CXone Studio/Architect IVR flows, routing strategies, queues & skills
Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks
Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations
Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
Ability to simulate concurrent calls and track system performance
Prepare test scenarios, test cases, and reusable scripts
Perform E2E customer journey testing for voice & digital channels
IVR platform testing by Cyara and Python/JavaScript for test automation
Good understanding of Software Testing Lifecycle (STLC)
Knowledge of contact center platforms: NICE CXone, Genesys, Cisco UCCE / UCCX
Company
Centraprise
Centraprise is an executive search and direct hire company.
501-1000 employees
H1B Sponsorship
Centraprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (16)
2023 (49)
2022 (35)
2021 (42)
2020 (125)
Funding
Current Stage
Late StageLeadership Team
Praveen Mummaneni
Chief Executive Officer
Anand Bandarupally
Managing Partner - Developing Recruitment and Business Development
Company data provided by crunchbase