Expedite Talent Solutions · 1 hour ago
Dover, DE - IT - DelDOT - Technology & Innovation Services - Product Specialist 2
Dover, DE
Full-time
Onsite
Mid LevelExpedite Talent Solutions is seeking a Product Specialist 2 to support DelDOT's video conferencing applications and infrastructure capabilities. The role involves producing webinars, coordinating presentations, and managing conference systems, as well as supporting security applications and network expansion efforts.
IT ManagementProfessional ServicesWarehousing
Responsibilities
This position will support DelDOTs video conferencing applications and infrastructure capabilities
The consultant will need experience and knowledge with Audio Visual systems, including web platforms
DelDOT has various conference resources to support small meetings, up to department wide events
In this role the consultant will be responsible for producing various Webinars and TEAMs meeting as required
The consultant will create the general webinar invite, define identified panelists, coordinate presentations, and initiate session recordings
Additionally, the consultant will be responsible for working closely with suppliers and DTI personnel to install and configure new conference systems to ensure a seamless connection to the MS-TEAMS, O365 and other (Webex) technology platforms
When a system malfunctions, the incumbent will act to analyze and diagnose the components and develop recommendations for the corrective steps
The production of, DelDOT specific, documentation to guide users through the system, as well as training materials and videos to enhance the overall experience, fall into this positions realm
This position will be responsible for supporting various aspects of DelDOTs security application, hardware and software, environments
Included in this task is the application and infrastructure that supports DelDOTs facility access and surveillance systems, digital signage, and visitor management functions
This may involve the coordinating and engaging of various external suppliers (vendors and/or DTI) for service, ongoing support and/or restoration
Another aspect of this position is generating and submitting technical communication and configuration requirements needed for the various applications and creating requests for the service providers to allow new user access and the modification of existing users permissions, as approved by the DelDOT management team
This also encompasses documenting the network addresses that have been assigned and working with DTI to re-segment any identified network capacity challenges to allow for future expansion
This position will be responsible for leading the efforts, with vendors and DTI resources, to extend the States data network into new or renovated DelDOT structures by working closely with DTI staff during the buildout phase of a project
This task includes determining cable pathways and distances, determining the best transmission methods fiber, Cat6, WiFi, cellular, or leased circuit to deploy, coordinating workloads and schedules with other DelDOT sections, and providing status updates to management throughout the process
Equally, this position will ensure all the required parts and pieces needed to expand the data network are quoted and PO requests submitted
The incumbent will coordinate and oversee the delivery of network equipment and synchronize with DTI and other suppliers to schedule its configuration and installation
Additionally, the consultant will support activities that are compliant with DelDOT and ••• technology standards by coordinating, gathering and submitting information needed for ARB network diagrams and Firewall rules
This position will interface with management teams to understand and resolve applications, network connection and other technology issues
In this role the position will share the responsibility for producing and maintaining the technical and user system documentation
This is a critical function for the team and DelDOT, in order to maintain a state of good repair for the assets supported
The incumbent will be well versed in various technical disciplines (applications, networking, and systems) and will produce work products (documents, diagrams and asset inventories) utilizing various tools to boost operational delivery and training / succession planning
Qualification
Required
Experience and knowledge with Audio Visual systems, including web platforms
Experience producing various Webinars and TEAMs meetings
Ability to create general webinar invites, define identified panelists, coordinate presentations, and initiate session recordings
Experience working closely with suppliers and DTI personnel to install and configure new conference systems
Ability to analyze and diagnose system malfunctions and develop recommendations for corrective steps
Experience producing DelDOT specific documentation to guide users through the system
Ability to create training materials and videos to enhance user experience
Experience supporting various aspects of DelDOT's security application, hardware and software environments
Ability to coordinate and engage various external suppliers for service and ongoing support
Experience generating and submitting technical communication and configuration requirements
Ability to document network addresses and work with DTI to re-segment network capacity challenges
Experience leading efforts with vendors and DTI resources to extend the States data network
Ability to determine cable pathways and distances, and the best transmission methods for deployment
Experience coordinating workloads and schedules with other DelDOT sections
Ability to provide status updates to management throughout the project process
Experience ensuring all required parts and pieces needed to expand the data network are quoted and PO requests submitted
Ability to coordinate and oversee the delivery of network equipment and synchronize with DTI and other suppliers
Experience supporting activities compliant with DelDOT and technology standards
Ability to gather and submit information needed for ARB network diagrams and Firewall rules
Experience interfacing with management teams to understand and resolve applications, network connection, and other technology issues
Ability to produce and maintain technical and user system documentation
Well versed in various technical disciplines (applications, networking, and systems)
Ability to produce work products (documents, diagrams, and asset inventories) utilizing various tools
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
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