Connection · 16 hours ago
Returns Processor
US-OH-Wilmington
Full-time
Onsite
New Grad, Entry LevelConnection is an IT solutions company that guides the connection between people and technology. The Returns Processor role involves accurately receiving and processing customer product returns, ensuring timely credit back to customers, and engaging with various departments as needed.
ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
No H1B
Responsibilities
Unloads and inspects product to confirm it meets the terms and condition of its return authorization. Keys received products in the ERP system correctly and credits to the Customer in a timely manner
Returns product to shelf assignment if a Material Handler is not required to put into the returns inventory
Processes unauthorized returns sent back from a Customer by creating a case and working with Customer Care
Inspects monitors less than 27 inches to confirm no broken screens. Performs wiping process on an opened hard drive when received to remove any customer information before placing into a shelf location
Assists the Returns to Vendor Associates for additional information as needed for product in return location
Performs all other duties or special projects as assigned
Qualification
Required
Basic computer knowledge with ability to operate keyboard for data entry
Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet
Should be able to identify Item & SKU products
Basic Data Entry skills
Required knowledge of quality and inspection of product returns, may be learned on the job
Product return knowledge with ability to verify the correct product was returned and contents are complete
Hardware knowledge with ability to inspect Monitors under 27 inches by powering on units
Computer tech skills with ability to follow a hard drive wiping process for any opened hard drives
Package inspection knowledge with ability to verify packaging integrity to be safely transported and stored
Attention to detail in composing, keying, and proofing professional business materials
Have solid understanding of policies, procedures and contracts related to returns to vendor
Able to track, to validate and to maintain a working inventory
Adaptable with ability to switch tasks based on shifting priorities
Analytical with ability to draw conclusions from data, systematic and rational
Interpersonal skills with ability to work well with all levels of the organization
Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy
Judgment with ability to formulate opinions, compare and decide with good sense
Benefits
401k plans
Medical insurance
Free therapy visits
Mental health coaching and tools
Meditation resources
Generous paid time off package
Vacation and sick time
Wellness and Volunteer Time Off days
Company
Connection
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-03-06IPO
Leadership Team
Timothy McGrath
President & CEO
Recent News
2025-02-06
2025-02-06
Seeking Alpha
2025-02-06
Company data provided by crunchbase