Muckleshoot Indian Tribe · 12 hours ago
PC Support Tech
Auburn, WA
Full-time
Onsite
Entry Level
2+ years expMuckleshoot Indian Tribe is seeking a PC Support Tech to provide desktop hardware and software support for their internal computer network. The role involves installation, troubleshooting, and maintenance of various IT systems and ensuring the security and efficiency of the Tribe's information systems.
Government Administration
Responsibilities
Assists in the day-to-day operations of the Tribe’s information systems; assists in performing hardware upgrades and repairs to the LAN including hubs, routers, printers and workstations; promptly addresses system-wide and individual PC operation problems
Assists in the maintenance and monitoring of the wide area network (WAN) connection between all Tribal sites
Assists in the safeguarding of the entire LAN system, as well as the Tribe’s documents and records using virus protection software, daily backup procedures, and other tools
Assists in the installation and configuration of multiple network operating systems and multiple protocols
Analyzes, develops and proposes solutions for Service Requests, Trouble Tickets, and technical issues occurring in IT systems. Implements or supervises the implementation of solutions; ensures or assists in addressing any system, database or performance issues that may be encountered
Recommends and implements solutions for IT system problems arising from architectural, database desktop or distributed system constraints
Participates in interface design and modification between IT systems that may involve distributed processing across different platforms
Tests, debugs and migrates program and processing parameter changes through the change management environment as necessary. Verifies and reviews test results with the work group when needed
Implements software security directives from the Lead Systems Administrator
Provides primary production support for MIT IT systems. Sets up the work group’s standard workstation and trains new IT employees on the use of production environment; trains and mentors new PC Support Technicians in the production environment and the use of Operating System support software
Documents the technical aspects of MIT system design; participates in IT and business projects to define systems requirements and recommend technology solutions
Provides technical guidance and leadership to colleagues and work groups in resolving systems. Provides instruction and training on the technical aspects of using Operating system support software in the applications environment
Apprises supervisor and/or designated personnel of upgrades and/or new products that would enhance the Tribe’s operational efficiency and effectiveness
Provides specialized technical support to users; meets with users and/or department representatives to analyze requirements, recommends solutions and coordinates implementation
Provides on-going technical support for specialized applications; logs trouble calls, analyzes and corrects problems at source. Identifies problems requiring vendor assistance and coordinates vendor technical support
Monitors Internet abuse by installing and maintaining filters preventing access to inappropriate or non-work related sites
Coordinates and communicates with IT staff to resolve technical issues ensuring that sufficient information is communicated and that an effective mode of communication is utilized
Interacts and coordinates with clients and vendors to foster a high level customer service relationship; proactively identifies technical issues/problems that could negatively impact business operations; develops and proposes a variety of solutions and options; assists clients in selecting the most effective course of action
Qualification
Required
CompTIA A+, CompTIA Network +, and Microsoft Specialist certifications, and two (2) years of related experience as a PC technician working at a helpdesk
Associates degree in information technology from an accredited college or vocational school
Four (4) years of experience as a PC technician working at a helpdesk
Knowledge of PC diagnostics and repair (hardware and software)
Knowledge of information systems, including analysis, design, development, implementation, maintenance documentation and training procedures and practices
Knowledge of hardware architecture, testing, troubleshooting techniques and utility software
Knowledge of industry changes and advancements
Knowledge of client business processes and workflow
Knowledge of network operating systems and routing operating systems
Knowledge of wide area network hardware and protocols
Knowledge of network connectivity troubleshooting
Skilled in developing documentation for technical and non-technical audiences and preparing training materials for users
Skilled in using productivity tools to convey ideas
Skilled in oral and written communications
Skilled in LAN/WAN systems operation
A valid Washington State driver's license is required at the time of appointment or at a time set by the Tribe
Company
Muckleshoot Indian Tribe
The Muckleshoot Indian Tribe’s name is derived from the native name for the prairie on which the Muckleshoot Reservation was established.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Evan Avila
Associate Chief Investment Officer
Company data provided by crunchbase